We currently have a great opportunity for a Repairs Administrator to join our busy repairs team on a temporary basis, initially for 3 months. The Role In this key support role, you'll be responsible for processing repairs and appointment orders, maintaining accurate records, and ensuring timely communication with clients and contractors. You'll play a vital part in helping us deliver an efficient, responsive service - managing schedules, resolving queries, and producing essential reports. If you have strong IT and administrative skills, a great telephone manner, and thrive in a fast-paced environment where attention to detail and teamwork matter, wed love to hear from you. Skills and experience required: Experience of managing work schedules and arranging appointments for site operatives Excellent communication skills and the ability to handle difficult conversations with diplomacy Experience of general administrative tasks data entry, filing and photocopying Ability to handle pressure and meet deadlines Good IT skills and ability to use Word, Excel and Outlook with aptitude to learn new systems as required Outstanding customer care skills What we can offer you We can offer a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available, we can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information. About us Were one of the West Midlands largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home. The way we work is shaped by three simple behaviours: Own it make it happen Improve it - move things forward. Live it show understanding and compassion Were building something special and need talented people to help lead the way. Theres never been a better time to join us and make a real difference. How to apply Please apply online on our website with your CV and a cover letter. Closing date: Friday 11th July 2025 - Interviews may take place throughout the advert