Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently seeking a Service Administration Team Leader for our main Ballyclare Depot. Remuneration In addition to a competitive salary, we also offer a benefits package that includes generous holidays, pension scheme, health cash plan, death in service benefit, cycle to work scheme. This is an exciting opportunity to work within a very successful and well-established business. As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability. About The Role Principal Responsibilities Day to day supervision of a team of service administration staff - organising staff rotas (planning shifts and ensuring holiday cover), conducting return to work interviews, probationary reviews and progress meetings Monitoring Work In Progress (WIP) and holding WIP meetings Monitoring KPIs efficiency, utilisation, lost hours etc Liaising with workshop supervisors on workshop loading Dealing with customer queries invoicing queries, internal contract and used sales queries Allocating customer contract leads and following up including submission of bonus claims Allocating used sales vehicle prep templates Complying with all relevant health and safety regulations and best practice and promoting this throughout the aftersales department Ad hoc duties commensurate with the position Required Criteria Applications are sought from candidates with a strong customer service background and a preference towards those with motor factor / transport industry experience Must possess a responsible and methodical attitude to work Must be self-motivated, proactive and flexible with regards to working hours Must be open and honest and work at all times with integrity Teamwork - Must be an effective and supportive member of a high performing team that pro-actively supports others to achieve the overall targets. Adaptability Understands that different situations and levels may call for different skills / approaches, enjoys the challenge on unfamiliar tasks and is open to change. Must possess the drive to identify or anticipate future challenges or opportunities and take preventative measures to avoid problems Resilience - Pursues everything with energy, drive and seldom gives up before finishing, especially in the face of resistance, setbacks or target deadlines. Communication Can communicate (written & verbal) both internally and externally in a coherent and professional manner at all times. Organisation Can work methodically within defined processes and pays attention to detail. IT Skills Ability to use common computer packages and systems Desired Criteria Previous experience of supervising staff would be highly desirable Skills Needed Customer Service, Building Teams, Organisational skills About The Company Join the Dennisons Team: A Legacy of Excellence in Commercial Vehicles Dennisons, a family of businesses united in offering superior services in the commercial vehicle industry, invites you to become part of our story. For over 50 years, we've grown from strength to strength, providing a range of services including Volvo new and used truck sales, vehicle rentals, commercial bodyshop services, and parts supplies. Our recent expansion into Dennison JCB, a JCB dealership, exemplifies our commitment to growth and innovation. Why Choose Dennisons? Diverse Services, One Family: Our operations span various facets of the commercial vehicle sector, ensuring a dynamic and multifaceted work environment. Whether it's sales, rentals, bodyshop services, or part supplies, you'll find an area that suits your skills and interests. Commitment to Customer Satisfaction and Innovation: We are dedicated to ensuring complete customer satisfaction and continuously innovating in a rapidly changing industry. Working with us means being part of a team that values excellence and forward-thinking. A Culture Rooted in Strong Ethics and Family Values: Over the decades, we've maintained a foundation of rock-solid ethics and strong family values, creating a supportive and ethical work environment. A Story of Achievement and Future Innovation: Joining Dennisons means being part of a legacy of great achievements and future innovation. Our incredible staff works together to achieve the highest standards in our industry, supported by our loyal customers Company Culture Your Future with Dennisons At Dennisons, we're not just a team; we're a family. As we continue to grow and set new benchmarks in the commercial vehicle industry, we invite you to be part of our journey. If you are passionate about making a difference in a company that values tradition, innovation, and excellence, Dennisons is your destination. We believe our staff are our most valuable asset. We appreciate the input of every member of the team and always strive to reward hard work and good performance. Therefore, if you work at Dennison Commercials you can expect competitive rates of pay combined with an excellent benefits package including: Generous holiday entitlement Cycle to Work Scheme Access to a pension scheme with generous employer contributions Healthcare benefits Retail discount scheme Free on-site parking at all our sites Ongoing training and development opportunities and Volvo manufacturer training A friendly work atmosphere within a real team environment Long term career prospects Company Benefits At Dennison, you're more than just an employee; you're a vital part of a family that drives innovation in the commercial vehicle industry. Key benefits of joining our team include a dynamic work environment across diverse services, a commitment to continual innovation and customer satisfaction, and being part of a culture rooted in strong ethics and family values. Here, your contributions are recognised and celebrated as part of a legacy of excellence, shaping the future of the commercial vehicle sector. Join us, and become part of a story that values each individual's role in achieving collective success. Health insurance, Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Long service recognition Salary Not disclosed Skills: Customer Service Building Teams Organisational skills Benefits: Health insurance Vacation, Paid time off Performance bonuses Retirement plan and/or pension Office perks Employee development programs