Receptionist / Resident support
Our hotel is currently operating as a temporary accommodation for vulnerable adults who are awaiting permanent housing.
Responsibilities to include:
* Checking in new residents, including completion of the Housing Benefit forms, going over accommodation rules, and providing any other information as required,
* Ensuring hotel systems and paperwork are kept up-to-date and correct,
* Liaising with a variety of organisations such as Glasgow City Council, Police Scotland, social work and charities,
* Communicating with the management, reception, maintenance and housekeeping teams, working together to find solutions,
* Assisting residents where possible, providing residents with organisations details that can help them in need,
* Keeping an eye on CCTV cameras, checking names against the system before handing out keys, etc.
Skills:
* A caring individual with the goal of helping others
* Previous experience in customer service
* Organisation and time management skills
* Previous administrative skills in hotel systems is beneficial but not essential (training will be provided)
* Confident speaking on the phone
* Be fluent in English
Job Types: Full-time, Permanent
Pay: From £12.21 per hour
Benefits:
* Flexitime
Ability to commute/relocate:
* Glasgow, G1 3RB: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Reception: 2 years (required)
Work Location: In person
Reference ID: RMU/RS-05/02/25