Why Prism Healthcare
We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing circa 700 colleagues across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.
With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK. The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.
Role Description
Assisting the QHSE manager in leading the quality department on site, this role will work with all areas of the manufacturing team in the continual deployment of the company’s quality management system. Responsible for the investigation and reporting of customer, internal & supplier quality issues. Will assist in driving updates and changes to the quality management system and ensuring all department managers understand the requirements on them. They must also be excellent role models in the areas of communication; problem solving and have the technical assistance abilities to assist staff in some of the more difficult technical aspects of the production process.
Essential Duties
* Day to day support to keep existing QMS up to date.
* Key contact for customer and external body complaints and assisting / directing QA & manufacturing staff in their investigations.
* Assist in driving a culture of quality throughout the business
* Liaise with suppliers on ongoing performance and resolution of supplier quality issues.
* Create reports on QMS and site quality / environmental performance, for review at senior management and board level.
* Deputise for QHSE Manager at site meetings.
* Work as part of the team producing FMEAs, risk management plans and risk management reports.
* Be an integral part of the internal auditing team for all manufacturing sites and ensure completion of the audit schedule.
* Work with suppliers to investigate root cause analysis and work with them to achieve permanent corrective actions.
* Assist QHSE Manager in leading and mentoring quality team.
* Work alongside purchasing and materials management teams in creating supplier performance reporting.
* Liaise with suppliers on PPAP requirements and new product introduction.
* Support environmental auditing and reporting for the manufacturing sites.
* Support continuous improvement teams in the creation of new product production lines and the improvement of existing product production lines.
* Support external QMS audits at all manufacturing sites.
* Support manufacturing teams in creation of SOPs.
* Support in producing company literature (instructions for use etc.).
* Liaise with R&D department in the testing of new products.
Personal Characteristics (Attitude)
* Excellent analytical, communication and influencing skills
* Ability to communicate effectively with all levels of employees including executives, technical and our production workforce.
* Hands on, “can do” approach with willingness to work in production to understand the true issues and identify root causes of problems.
* Impeccable attention to detail and forward-thinking.
* Able to thrive in a dynamic and fast-paced environment.
* Integrity, initiative and focus.
* Proactive, with good problem-solving skills, able to make decisions independently.
* Exceptional customer service – both internally & externally.
* Team player but able to work independently.
* Flexible approach to work and working hours.
* Excellent written and verbal skills.
* Anticipate what information is required by their colleagues and to disseminate it actively and efficiently.
* Enjoys working within multidisciplinary teams in the development of leading-edge designs and technologies.
* Ability to plan, organise and prioritise own work with minimal supervision.
* Willing to listen and take advice from others.
* Shows initiative and has ability to think for self.
Education & Experience (Knowledge & Skills)
* Minimum of 5 years’ plant-based manufacturing experience required.
* Experience of working in a manufacturing environment in accordance with the requirements of ISO 9001 & ISO 14001 (preferably ISO13485, IATF 16949 or AS9100)
* Excellent quality systems knowledge
* Internal auditing qualified (minimum ISO 9001)
* Experience of liaising with suppliers on complaints and PPAP submissions.
* Creation and use of FMEAs.
* Experience of problem-solving techniques. (8D, 5 Whys, Ishikawa etc.)
* A good general technical understanding
So.. why us?
Alongside working in a supportive and friendly environment, you’ll also receive:
* Competitive Salary, paid monthly
* Ongoing training and development
* 25 days holiday, plus bank holidays
* Pension Scheme, matched contribution/salary sacrifice
* Medicash health Plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
* Life Assurance Scheme
* Long Service Awards
* Holiday Purchase Scheme
* Company Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out.
* Employee Recognition Scheme
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