EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
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Job overview
The LAM is a key role within the Directorate and will provide, effective leadership and direction to staff and managers within a sector. The post holder will work with the Sector Manager to ensure the implementation, and future development, of EEAST’s Clinical/UEC strategy, focusing internally on Trust development.
The post holder will hold the Deputy LAMs to account for ensuring operational and clinical performance, to achieve national performance standards and local KPIs, which support optimal clinical outcomes, and best patient experience and safety.
The post holder will contribute to the service planning process of the Trust and will be involved in a number of key strategic and operational developments, including significant business change processes. They will be responsible to the Sector Manager, for the management of a defined geographical sector, aligned to one of six ICSs. This will require an ability to communicate clearly and concisely within the organisation and with external agents.
In collaboration with the Sector Clinical Leads, and wider Medical/Clinical Directorate, ensure continuous evaluation of clinical activities, standards, and service development. Assist and support the development of a culture of lifelong learning and research within operations, ensure the clinical quality agenda is continuously developed and evaluated at a local level through clinical audit and to be responsible for clinical performance in the designated sector.
The post holder may be required to work at any establishment at any time throughout the duration of their contract, normally within the location of EEAST.
Main duties of the job
1. Work in conjunction with the Sector Manager to manage staff and provide direction and leadership ensuring Key Performance Indicators are achieved.
2. Continually monitor and assess service requirements to ensure optimum planning of services across the Trust.
3. Participate in an on-call rota, attend special public events and major incidents and be Tactical Command for major incident management across the Trust.
4. Ensure that the Trust is in a state of readiness to respond to a large scale or major incident
5. Contribute to, support and deliver effective management of all contracts within your sector, monitoring performance against agreed standards and national targets. Formulate and enact plans to rectify performance issues against contract standards.
6. Responsible for ensuring that any identified risks to service delivery, patient safety, performance, and finance, are reported to the Sector Manager.
7. Ensure effective fleet management and vehicle maintenance in line with Trust policy.
8. Positively impact upon hospital turnarounds and non-conveyance rates.
9. Responsible for ensuring adequate cover to meet service demand, national response time standards, and to develop and implement service improvement plans to ensure this is maintained.
10. Monitor operational performance against performance indicators, setting clear targets and trajectories to take corrective action, where necessary.
11. Deputise for the Sector Manager as and when required.
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
The Local Area Manager is a key role within the Directorate and will provide, effective leadership and direction to all staff and managers within a specified sector. The post holder will work with the Sector Manager to ensure the implementation, and future development, of EEAST’s Clinical/UEC strategy, focusing internally on Trust development.
The post holder will hold the Deputy Local Area Managers within their sector to account for ensuring operational and clinical performance, to achieve national performance standards and local Key Performance Indicators, which support optimal clinical outcomes, and best patient experience and safety.
The post holder will contribute to the service planning process of the Trust and will be involved in a number of key strategic and operational developments, including significant business change processes. They will be responsible to the Sector Manager, for the management of a defined geographical sector, aligned to one of six ICSs. This will require an ability to communicate clearly and concisely within the organisation and with external agents.
In collaboration with the Sector Clinical Leads, and wider Medical/Clinical Directorate, ensure continuous evaluation of clinical activities, standards, and service development. Assist and support the development of a culture of lifelong learning and research within operations, ensure the clinical quality agenda is continuously developed and evaluated at a local level through clinical audit and to be responsible for clinical performance in the designated sector.
Person specification
Knowledge, Training & Experience
Essential criteria
12. Educated to Master’s level, or equivalent level of experience of working at a senior level in specialist area.
13. Extensive knowledge of specialist areas, acquired through postgraduate diploma, or equivalent experience or training, plus further specialist knowledge or experience to Master’s level equivalent.
14. Evidence of post qualifying and Continuing Professional
15. Should have an appreciation of the relationship between the Department of Health, NHS England, and individual provider and commissioning organisations
16. Member of relevant professional body
17. Full UK compatible driving licence.
18. NARU occupational standards Tactical Commander accreditation, or willing to complete within the next 12 months.
19. Have or be willing to complete Blue Light driver course to enable a response to a major or critical incident.
Desirable criteria
20. Must have an understanding of the background to, and aims of, current health care policy, and appreciate the implications of this on engagement.
Communication Skills
Essential criteria
21. Developed communication skills for delivering key messages to a range of stakeholders, both internal and external (including outside the NHS) to the organisation, some at very senior level.
22. Good presentational skills for conveying complex concepts.
23. Ability to use informed persuasion to influence others.
Analytical
Essential criteria
24. Ability to identify risks, anticipate issues and create solutions, and to resolve problems in relation to project or service delivery.
25. Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution
Planning Skills
Essential criteria
26. Evidence of planning and delivering programmes and projects and services on time.
Management Skills
Essential criteria
27. Abilities for financial and staff management.
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Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.