Job Specifics
* Reference No: SD072
* Location: Motherwell
* Hours: Full Time
* Salary: £25,708 per annum
* Closing Date: Friday 3rd October 2025
* Why should you apply for this role: Career growth and development
Job Overview
Start date is 13th October 2025.
Are you passionate about delivering outstanding customer service and ready to make a difference in the world of Retail.
Our client is on the lookout for enthusiastic individuals to join their team and represent their world-renowned luxury department store which is celebrated for its bold creativity, exceptional customer service, and immersive shopping experiences. With a focus on innovation, sustainability, and style, they have set the standard for modern retail.
As a Customer Service Advisor, you’ll be the friendly voice behind the brand, guiding customers across the UK through every stage of their journey, from choosing the perfect sofa to delivery and aftercare. Whether you’re answering enquiries, resolving issues, or processing orders, your role will be all about making people feel valued, supported, and at home.
Please note. This is a temporary position based at our site in Motherwell, starting 31st October 2025 with two weeks of paid training to get you fully up to speed. (Monday – Friday 9am – 5.30pm)
You’ll work as part of a warm, welcoming, and collaborative team that’s committed to providing solutions with empathy, clarity, and care. Your communication skills, attention to detail, and ability to build rapport will directly contribute to customer satisfaction and brand loyalty.
This isn’t just a job; it’s a chance to be part of something meaningful. In a fast-paced and rewarding environment, you’ll help uphold the values that have made our client the UK’s leading retailer.
Our typical shift pattern involves: 40 hours per week, fully flexible Monday to Sunday; between 8am-8pm.
When you join the team, you’re joining a supportive and inclusive culture that celebrates growth, well-being, and hard work.
We care about your health, your career, and your happiness at work – because we know that great service starts with a great team.
Benefits include:
* Full training & support.
* Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
* Access to our Learning & Development Talent SPA.
* Health insurance.
* 24/7 Employee Assistance Programme & Wellness Hub.
* Discounted gym membership.
* Your birthday off work (+29 days).
* ‘Refer a Friend’ scheme.
* ‘Employee of the Month’ Awards.
* Regular fun team building sessions.
* A diverse & inclusive working environment.
Main Duties & Responsibilities
Key Tasks
* Speaking with customers via phone, email, live chat, and social media.
* Answering questions about products, orders, delivery, and aftercare.
* Providing friendly, helpful, and clear communication.
* Logging accurate notes on customer accounts.
* Offering resolutions that leave our customers smiling.
* Supporting colleagues and contributing to an upbeat team culture.
* Demonstrating detailed product knowledge to build customer confidence.
Employer Expectations Skills/Knowledge/Experience
* Exceptional communication skills.
* The ability to build rapport and empathise with customers.
* Strong problem-solving abilities.
* Tech-savviness and comfort with using multiple systems.
* A calm, solutions-focused mindset under pressure.
* A positive attitude and a real passion for helping people.
* Team spirit and a willingness to go the extra mile.
* Ideally, some knowledge or interest in home furniture or interiors.
Qualifications/Tickets/Licences Require
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