Overview
Support the frontline by powering the UK Police's transition to a modern digital workplace. We require Service Desk Analysts to play a vital role in delivering technical support within a "live" environment, working closely with Architecture and ICT services teams to ensure the seamless delivery of technical solutions and end-user support.
Role
Service Desk Analyst
Location: Gloucestershure
Clearance: NPPV3 required
Responsibilities
* Incident Management: Supporting a wide portfolio of applications, fulfilling service requests, and resolving or escalating incidents in accordance with ITIL procedures.
* System Evolution: Assisting with the implementation of system changes, migrations, and upgrades through a formal change control process.
* Technical Testing: Performing testing across a broad range of legacy and current devices.
* Stakeholder Collaboration: Working with third-party suppliers and internal stakeholders to achieve swift resolutions for complex issues.
* Project Support: Taking a technical lead in meetings, supporting new software implementations, and ensuring solutions are fit for purpose and meet business criteria.
Requirements
* Proven experience in a Service Desk or technical support environment.
* Strong understanding of ITIL frameworks and escalation procedures.
* Ability to adapt to the requirements of ICT to provide service resiliency.
* Excellent communication skills for briefing Authority staff and collaborating with third parties.
Application
Equip the frontline. Apply today with your CV highlighting your Service Desk experience and vetting credentials.
Compensation: 200.00 / day
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