Job Description: Trade Mastermind is the UK’s No.1 business coaching platform for construction and trade business owners. Founded by Joseph Valente, we help tradespeople scale their businesses, increase revenue, and achieve long-term success. With a fast-growing reputation and a passionate team, we are committed to delivering exceptional customer experiences at every stage of the journey. Are You a People-Person with a Passion for Customer Service? We are on the lookout for a fun, charismatic, and customer-focused professional to join our team as a Customer Service Specialist. You will play a key role in supporting new clients and ensuring their journey with Trade Mastermind is seamless, rewarding, and successful. If you thrive in a fast-paced, client-driven environment and love building strong relationships, this role is for you! What You’ll Do Welcome & Support Clients – Ensure all new clients receive a warm welcome and a smooth onboarding experience. Managing customer queries and conducting attendance calls to maximise event attendance Build Strong Relationships – Maintain excellent communication and develop trust with clients to support their business growth. Proactively Engage – Work closely with clients to understand their needs and provide tailored solutions, support, and up-selling opportunities. Manage Key Accounts – Support the Head of Key Account Management in handling multipl...