Operations Enablement Lead page is loaded
Operations Enablement Lead
Apply locations London, United Kingdom time type Full time posted on Posted 5 Days Ago job requisition id R3174
As a leading provider of insurance and reinsurance with worldwide operations and employees in Bermuda, U.S., U.K., Continental Europe and Asia, we recognize that our success is derived directly from those who matter the most: our people. At Sompo International, our values of integrity, collaboration, agility, execution and excellence underpin our culture and our commitment to providing an employee experience that attracts and engages the best talent in the industry. As we continue to grow, we strive to find diverse, innovative and driven professionals to join our teams and offer a broad range of career and development opportunities at all levels, in multiple business areas, in each of our locations throughout the world. Our compensation and benefits programs are market driven and competitive, with excellent family friendly policies and flexible working provisions.
Job Description
A r e you lo o k i n g f o r yo u r n ext o ppo r t u n i ty?
Sompo has a unique opportunity for an Operations Enablement Lead to join our Insurance Operations team.
This role will sit within our London and UK Regions COO function. The Service Delivery team play a vital role in supporting the various business lines within our Underwriting team based in our London, UK office whilst at the same time undertaking transformation activities with which to broaden, and better control the services provided. This exciting opportunity will allow the incumbent to play an integral part in strengthening the operational resilience of the services provided by the Operations function, by having a critical role in the enhancement of operational efficiency, embedding best practices, standard processes and controls, and ensuring new and existing colleagues are fully equipped to succeed in their roles.
Location: This position will be based out of our London office but with coverage of any UK Operations locations, including those of Outsource Partners. There is an expectation of a minimum 3 days a week office attendance. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.
O u r bu s i n ess, yo u r i mp a c t, ou r o p por t un i ty:
What yo u ’ l l be doing:
* Onboarding Coordination: Ensuring all colleagues, either new to Sompo or the Operations team, are onboarded in a way that ensures they have the tools and understanding to deliver their accountabilities. This will include:
o Design and manage a structured onboarding journey for all new joiners.
o Coordinate with HR, IT, and Operations managers to ensure seamless integration.
* Maintain onboarding checklists and ensure documentation is up to date and role specific.
* Training Development & Delivery: Develop and maintain a training programme to facilitate and personally deliver effective training across multiple locations (including those were English is not the first language, e.g. with outsource partners). This will include:
* Development and delivery of operational training modules for processes, systems, tools, and controls, e.g. Guidewire Policy Centre; Image Right; Reports.
* Create and update user guides, training manuals, and “how-to” documentation, ensuring that these are held in a centralised, and readily accessed repository.
* Deliver refresher training sessions and support upskilling during change projects.
* Capability Development: Support Operations leadership in the development of their teams in terms of technical and business skills. This will include:
* Support teams in identifying skills gaps and capability needs.
* Facilitate access to technical and regulatory training (e.g. Lloyd’s minimum standards, FCA requirements).
* Track training attendance and progress; ensure compliance with all forms of mandatory learning.
* Process & System Enablement: Support the effective adoption and adherence of all standard processes, systems and related controls required to deliver a quality service by Operations to the business. This will include:
o Support and monitor adoption of core operational systems and platforms (e.g., policy admin systems, bordereaux tools).
o Gather feedback from users and provide feedback to relevant stakeholders to help optimise usability and effectiveness.
o Work with UK Change & Transformation project teams on change initiatives, providing training and readiness support.
o Support process mapping, documentation, and improvement workshops.
* Stakeholder collaboration: Proactively engage with stakeholders and create an internal network who can support the enhancement of operational efficiency, and embedding of best practices, standard processes and controls. This will include:
* Work with team leaders and the Quality Assurance Manager on identifying trends, and areas of concern with how processes and controls are being followed, so that you can provide targeted training interventions.
* Ensure the appropriate engagement of technical Subject Matter Experts so you can provide effective materials, whilst ensuring appropriate and effective use of their time.
* Acting as a point of contact between HR and IT for onboarding
* Support consistent messaging and alignment across teams during onboarding or change.
What yo u ’ l l br i n g :
* Experience in an operational support or enablement role, ideally within the insurance sector.
* Strong understanding of the London Market, including Lloyd’s operations, compliance, and regulatory environment.
* Proven ability to design and deliver training, including use of e-learning tools.
* Excellent communication and stakeholder management skills.
* Highly organised with strong attention to detail and project coordination ability.
* Working knowledge of Insurance Underwriting systems would be useful, e.g. Genius Config, GWPC.
* Exceptional interpersonal skills with the ability to work with a team-oriented approach.
* Proven track record in team management is advantageous.
* Strong problem solving and decision-making abilities.
* Excellent written and oral communication skills.
* Ability to work effectively in a fast-paced environment.
* Proactive mindset.
* Eye for detail.
* Logical thinker.
* Strong time management.
* Confidence to challenge.
In today’s world, what do we stand for?
We strive to create exceptional value for our clients and shareholders while maintaining Sompo as an attractive place to work. We foster an environment of ongoing, open dialogue between managers and their direct reports, and believe in an organisational environment where everyone belongs. We proudly are a multi-racial, multi-cultural, global enterprise. We reject all forms of racism, bigotry, prejudice and injustice and continue to invest in building out an inclusive and diverse work environment.
About Us
Expert Partners.
Clarity in complexity.
Unwavering commitment.
We’re Sompo, a global provider of property, casualty, and specialty insurance and reinsurance. Building on Sompo Holdings’ 130 years of innovation, we’re committed to applying all of our experience to simplify yours.
Our dedication to you shows up in the care we put in every detail, working to create a frictionless risk management journey for everyone we serve.
We lead with your priorities, meticulously crafting solutions, sharing insights, and understanding your needs.
Around the world, our 9,000+ employees use their expertise to learn, improve and find clear answers for your complex challenges.
Because when you choose Sompo, you choose the ease of expertise.
To learn more about visit our website at www.sompo-intl.com
We are Sompo, a global provider of commercial and consumer property, casualty, and specialty insurance and reinsurance. Building on the 130 years of innovation of our parent company, Sompo Holdings, Inc., Sompo employs approximately 9,500 people around the world who use their in-depth knowledge and expertise to help simplify and resolve your complex challenges. Because when you choose Sompo, you choose The Ease of ExpertiseTM.
“Sompo” refers to the brand under which Sompo International Holdings Ltd., a Bermuda-based holding company, together with its consolidated subsidiaries, operates its global property and casualty (re)insurance businesses. Sompo International Holdings Ltd. is an indirect wholly-owned subsidiary of Sompo Holdings, Inc., one of the leading property and casualty groups in the world with excellent financial strength as evidenced by ratings of A+ (Superior) from A.M. Best (XV size category) and A+ (Strong) from Standard & Poor’s. Shares of Sompo Holdings, Inc. are listed on the Tokyo Stock Exchange.
#J-18808-Ljbffr