Salary: £22k plus bonus (very achievable, up to £900 per month)
Location: Cheadle
Hours: 37.5 hpw between 8am and 7pm Mon – Fri and 1 in 4 Saturday’s
Job Description
This is an exciting opportunity as a Collections Advisor (Account Manager) to join a collections team in Cheadle. The Collections Advisor (Account Manager) job is responsible for collecting payment from customers who have fallen into arrears with their loan repayments. You will have a passion for delivering excellent customer service, be self-motivated and pro-active.
Key Responsibilities
1. Inbound and Outbound telephone communication to Customers
2. Identifying the reasons why customers are unable to maintain their loan repayments
3. Collecting immediate repayments
4. Negotiating payment plans that are appropriate to customer’s circumstances
5. Take ownership of accounts in arrangement to bring the account out of arrears
6. Treat each customer as an individual
7. Achieve quality and KPI targets as set by the business
8. Conducting ‘keeping in touch’ calls with customers who have made payment arrangements
9. Immediately contacting customers who have had bounced / cancelled Direct Debits
10. Promoting Direct Debit as the payment method of choice with customers
11. Processing CPA payments
12. Handling emails for customers in arrears
The Person
1. Experience of working in a B2C collections role required
2. Experience / knowledge of Financial Services sector
3. Experience of working in Debt Management or Collections is desirable
Skills & Behaviours
1. Passion for excellent customer service
2. Prioritise and manage own workload
3. Flexible approach
4. Excellent communication skills with the ability to build rapport
5. Empathetic to customer circumstances, providing reassurance to customers who may be in difficult circumstances
6. Self-motivated and pro-active
7. Accuracy and attention to detail
8. Professional approach
Core Values
1. Honesty
2. Integrity
3. Trustworthy
4. Teamwork
Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.
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