Application Support Analyst - up to £45k, Bristol
Client:
Rheinmetall BAE Systems Land
Location:
Bristol, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
884235d821d2
Job Views:
44
Posted:
24.06.2025
Job Description:
WHAT WE ARE LOOKING FOR
The Application Support Analyst in RBSL Information Management & Technology department plays a key role in ensuring the services provided by the Enterprise and Business Applications function are performing satisfactorily. RBSL manages a mix of in-house supported applications (which this role would support) and third-party supported applications (which this role would help manage).
Position Duties and Responsibilities
1. Provide crucial support to users and third parties by triaging and resolving incidents, supporting problem investigations, and fulfilling service requests.
2. Monitor, maintain, and drive improvements to the application service for applications managed by RBSL, collaborating with users and business owners.
3. Act as Service Owner for a range of application systems, ensuring their day-to-day management meets SLAs, and liaising with third-party suppliers as needed.
4. Maintain a strong customer focus, collaborating with Business Owners and Users, and creating Knowledge Base articles for applications.
5. Develop supporting application user processes and procedures.
6. Act as the point of escalation for major incidents, service failures, or customer complaints related to supported services, keeping stakeholders informed and engaged until resolution.
7. Stay up-to-date with terminology and service disciplines impacting service delivery.
8. Collaborate with vendors and suppliers to maintain positive relationships and ensure contractual compliance.
9. Attend meetings on existing and future supported application services, understanding future roadmaps and contributing to projects.
10. Support release and deployment activities, including upgrades, patching, and changes, reviewing impact, and developing test plans.
11. Manage and maintain application licenses.
12. Work with Information Asset Owners, Compliance, and Cyber Security to ensure data security measures align with policies, maintaining supportability for Cyber Essentials certification.
13. Represent application services in the Change Advisory Board.
Qualifications and Experience
* 2+ years in an application support role or similar.
* Experience managing application services through third parties.
* Supporting SQL, Windows Server 2019, Microsoft Office (especially Access), and internal web applications (HTTPS, IIS, TLS, etc.).
* Understanding business processes in the context of IT solutions.
* Experience with FlexLM is advantageous.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Experience with service management tools like ServiceNow.
* Knowledge of ITIL or other frameworks.
* Attention to detail and high-quality work commitment.
* Occasional travel to other sites.
* Comfort with BPSS security checks.
What We Offer
We aim to be an employer of choice, offering opportunities for personal development and career growth in technical roles, support functions, and leadership positions.
* Competitive salaries reviewed annually.
* Hybrid and flexible working over a 4.5-day week.
* Annual incentive scheme.
* Life assurance.
* 5 weeks holiday plus bank holidays.
* Long Service rewards with additional holidays.
* Holiday purchase scheme.
* Health cash plan.
* Employer pension contributions up to 10%.
* Salary sacrifice benefits (cycle to work, electric vehicles).
* High street and gym discounts.
* Enhanced maternity and paternity benefits.
* Private healthcare, car allowances, and company cars for some employees.
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