About The Role
A new exciting opportunity has arisen for a full-time site manager to join our growing team, a leading Facilities Management company working with a prestigious client.
Location: Tamworth, B77
Shifts: 35 hours a week, 5 days over 7 on rota
Payrate: £13.21 per hour (Overtime available, calculated hourly)
This will be a full-time role working 37.5 hours per week across a 5 out of 7 working pattern (including evenings and weekends), where flexibility is vital to be successful within this role.
In this role, you’ll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast-paced, customer-facing environment. If you're looking for a rewarding position with variety and impact, we’d love to hear from you.
About You
Key Responsibilities:
* Oversee the day-to-day operations at the motorway services, ensuring smooth site operations and high-quality service.
* Act as a point of contact between the client, service providers, and the site team to ensure clear communication and efficiency.
* Monitor and report on service delivery standards and KPIs, ensuring alignment with expectations.
* Support initiatives to improve service delivery, customer satisfaction, and operational efficiency.
* Ensure health, safety, and compliance requirements are met, including staff training.
* Foster a positive working environment, supporting and engaging team members.
* Handle employee relations matters in collaboration with HR.
* Respond promptly to customer concerns, service issues, or emergencies.
* Build and maintain relationships with customers and service providers.
* Lead by example, coaching and supporting the team.
* Adapt to changing circumstances and customer needs.
* Promote best practices and share knowledge for continuous improvement.
About Us
A little about us:
* A family-owned business, founded in 1962
* Employing over 4,000 colleagues
* Within the top 2% of all cleaning and security providers
* Services include Cleaning, Security, Specialist, and FM services
* Passionate about delivering personable and reliable service
* Working within multiple industries, with well-known brands
Why should you apply?
* Join a flourishing company that offers growth and leadership development opportunities.
* Contribute as a valuable leader, showcasing your skills.
* Be recognized and make a difference within a large FM company.
Start Time & End Time
Various shifts are required, including 06:00 - 14:00, 14:00 - 22:00, or 10:00 - 06:00, to ensure site coverage.
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