A leading technology solutions provider in Watford is seeking a Service Desk Analyst-L1 to serve as the first point of contact for IT related issues. The ideal candidate will have strong communication skills and a solid understanding of ITIL processes. Responsibilities include troubleshooting IT problems, logging incidents in the ITSM tool, and coordinating service requests. A graduate degree and Service Desk experience are mandatory, along with preferred ITIL V3/V4 certifications. This contract role offers a diverse work environment.
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