Job Description
About The Role
Shift Pattern: 37.5 hours per week working 5 out of 7 days.
Contract type: Full time and permanent contract
Making customers happy is at the heart of everything we do. As a Client Support Advisor at AO, you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we’ll trust you to do the right thing. With support from the whole team around you, including wider departments, you will have the tools you need to provide the best customer service possible.
Here's What You Can Expect To Be Doing
You will be focused on providing excellent customer service by answering all customer calls and providing a positive outcome on all queries, making decisions your mum would be proud of. You will handle day-to-day queries and solve each problem with a smile. As a great listener, you’ll quickly build connections and take a personal approach to all calls, doing a mix of inbound and outbound calls. You will ensure our customers' deliveries fall in line with lead times, our postcode matrix, and survey requirements to set each delivery up for success.
A Few Things About You
We are looking for someone who really cares about the service we deliver to our customers and is driven to achieve set KPIs while remaining customer-focused. Although a contact centre background is not essential for this role, you will need to have a clear understanding of what makes great customer service and possess some customer service skills.
Having the ability to listen and understand customers, along with strong communication skills, is essential, as is a can-do attitude.
We know we work better when we're together, so all our AOers come into the office across all 7 days. We collaborate more easily, have continual conversations, are more creative, give better support, and all this makes us more motivated and even better at what we do.
A Bit About Us
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.
Our Benefits
We have designed our benefits to cover everything from big moments to little help. As well as the essentials, like pensions and holidays, we’ve got our little own "AO Perks" to help you with the little things that matter.
To see all our benefits and perks, visit our AO benefits page:
* 33 days holiday (including bank holidays)
* Chance to win free tickets every month at the AO arena
* Subsidised gym membership
* At least 5% pension contribution
* Health cover with standard package but options to upgrade
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