Weekend Customer Service Advisor – Based in Rossendale | Standard DBS Required On-site | Rossendale £12.27 per hour Saturday & Sunday | 8am–5pm or 9am–6pm Immediate Start | Standard DBS Required Are you based in Rossendale and looking for weekend work? We’re currently recruiting Weekend Customer Service Advisors to join a busy, supportive team providing out-of-hours technical and repair support to customers. If you're available immediately and have excellent customer service skills, this could be a great opportunity for you. About the Role: Due to increased demand, we’re looking for 3 team members who can handle incoming calls, prioritise emergency maintenance requests, and schedule appointments for field technicians. You’ll be working on-site in Rossendale as part of a fast-paced and rewarding operation. Key Responsibilities: * Answer inbound calls and respond to customer queries professionally * Liaise with customers, prescribers, subcontractors, and operations teams * Schedule and coordinate field-based repair appointments * Handle urgent cases within tight service timeframes * Log all interactions and update records accurately * Action incoming emails and send documentation (e.g., health & safety, insurance) What We’re Looking For: * Previous experience in customer service (call centre or service-based role ideal) * Confident communication skills, both written and verbal * Organised, detail-oriented, and calm under pressure * Good IT skills – Outlook, Excel, Word (training provided) * Minimum 5 GCSEs (A–C) including English & Maths * Must hold or be willing to obtain a Standard DBS check * Friendly, approachable, and team-oriented What’s in It for You? * £12.27 per hour – 17 hours per weekend with 30-minute break * Additional double time paid for bank holidays worked * Free on-site parking * 28 days holiday (pro-rata) * Full training and ongoing support * Career development opportunities in a growing company If you're available to work weekends, live locally in the Rossendale area, and either hold or are happy to apply for a Standard DBS, we’d love to hear from you! Call us or apply now to secure your interview