1st Line Support – Waterlooville (Hybrid)
£28,000
My client is looking for a dependable Service Desk Engineer to join the team. You’ll be the first point of contact for customers, providing structured first-line support across incidents and service requests while ensuring clear communication and reliable service.
Responsibilities:
* Resolve first-line incidents and service requests within defined scope.
* Maintain accurate records in the ticketing system and escalate issues appropriately.
* Deliver professional, calm, and customer-focused support.
* Follow established processes and contribute to team knowledge sharing.
Requirements:
* Experience in a Service Desk or Helpdesk role, preferably within an MSP or IT services.
* Knowledge of Microsoft 365 and ticketing systems.
* Strong communication skills and attention to detail.
* Dependable, process-driven, and customer-focused.
Benefits: Hybrid working, private healthcare, pension, generous holiday, professional growth opportunities.
Apply now or call Lynsey at Key Recruitment for more