Job title: Repairs Delivery Coordinator Location: Pitsea SS13 (2 days office / 3 days remote) Start Date: ASAP Contract Type: Temporary ongoing Weekly Hours: 35 hours per week Job Purpose We’re currently looking for a Repairs Delivery Coordinator to join a busy and customer-focused Property Services team. This role will play a vital part in ensuring that repair-related complaints and escalated cases are resolved promptly and professionally — helping to deliver the best possible outcomes for residents. This is a great opportunity for someone with experience in repairs, housing, or case management who thrives in a fast-paced environment and enjoys problem-solving, coordination, and direct communication with customers. Key Responsibilities: Coordinate the delivery of repair-related actions following customer complaints. Work closely with the repairs, complaints, and contractor teams to progress cases to completion. Communicate clearly and confidently with residents via phone and email, keeping them updated throughout. Review repair histories to identify issues and ensure lessons are learned for future improvements. Ensure all case notes and updates are recorded accurately within agreed timeframes. Support Property Services colleagues with any issues preventing resolution. Promote a positive customer experience by maintaining empathy and professionalism at all times.Candidate Profile ...