EVENTS & BANQUETING MANAGER - Harrogate EVENTS & BANQUETING MANAGER Full Time Competitive rate of pay plus monthly service charge, typically 2,400 annually 45 hours Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities • Plan, direct and operate Grantley events to the required five star standards outlined in the Procedure Guidelines • Being responsible for managing all events on-site at Grantley Hall and off-site where required • Undertake forecasts and operate to the budgeted guidelines • On large events, events involving high profile or demanding guest or events considered high profile for the Grantley Hall, to assume the role of senior event planner, attending pre-event meetings with the event executive to add the gravitas, ideas and establish pre-event contact with the organizer. These events are chosen by the F&B Manager or directed by the SLT • Be able to competently manage the operation of meetings and events, lunches, dinners, weddings and other occasions at Grantley Hall • Be able to competently manage the operation of events & banqueting • Lead, manage, inspire and your staff to deliver outstanding customer service • Counting cash, reconciling payments ad banking according to company systems • Responsible for rotas/staffing levels • Responsible for maintaining good staff welfare • Training and development of all staff using the company procedures • Control the atmosphere of the venue, ensure lighting and music are appropriate and inviting, will need to be adjusted at appropriate times of the day • Hold weekly team meetings and feedback management decisions in a positive way, and let the DGM know of any feedback that needs to come up from the staff • Supervise the set up and breakdown of the all events hosted at Grantley Hall • Serving customers directly during busy periods and be able to completely cover the job description of each front of house role • Undertake monthly stock takes and overseeing and ordering of stock • Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings Key Skills, Qualities & Experience • Have outstanding customer service skills • Be presentable and smart in appearance at all times • Treat customers and team members with respect • All new customers get a friendly greeting, all leaving ones get a sincere goodbye • Make sure every time you interact with a customer you are friendly and talkative, even under pressure • Enjoy going the extra mile for guests, in providing them an enjoyable experience • Ensure that you follow the challenge 25 policy strictly • When time allows you should be able to enjoy chat with your customers and enjoy yourself • Ensure a welcoming and atmospheric ambience • Ensure areas are clean and tidy at all times • Deal with or escalate customer complaints immediately and effectively. Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: Tips typically over £200 per month (£2,400 per year) Complimentary bespoke uniform and chef whites Complimentary meals whilst on duty Refer a Friend bonus - Earn up to £1000 Complimentary employee car parking Complimentary state of the art onsite gym - with personal trainer support 31 days annual leave (including bank holidays) increasing with service Professional development opportunities at all levels Reimbursement on work shoes, sight tests and professional memberships Modern and spacious discounted live in accommodation for eligible roles Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. Employee Assistance Programme helpline and online support, along with wellbeing champions onsite Team Member of the Month Awards Discount on Grantley Halls Restaurants, Spa products and Gift Shop Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels Cycle to work scheme Access to Wagestream, allowing you to instantly access your wages Simplyhealth - Health cash plan