For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work. Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team. ABOUT THE ROLE We’re seeking an experienced Team Leader to guide, coach and develop a team of advisors across telephony and/or back-office operations. You’ll drive performance through effective quality assessment, day-to-day people management, and close monitoring of service levels—working collaboratively with stakeholders across the wider business to deliver an excellent customer experience. WHAT YOU WILL BE RESPONSIBLE FOR * Coach, support and develop direct reports through regular 1:1s, feedback, call listening/work sampling and tailored development plans. * Complete quality assessments in line with an agreed quality standard, ensuring fair scoring and clear actions for improvement. * Manage day-to-day HR activities including sickness absence processes, wellbeing support, return-to-work meetings and performance management. * Monitor and manage service level...