Compliance & Performance Coordinator (Facilities Management)
Edinburgh
Permanent | Full-time (37.5 hours per week)
£40,000 (dependent on experience) + benefits
DBS Check required
OVERVIEW
We are recruiting a Compliance & Performance Coordinator to join an established on-site Facilities Management team in Edinburgh. This role is key to ensuring FM services meet statutory, contractual and performance requirements, with a strong focus on KPI tracking, audit readiness, data integrity and effective workforce planning to support Service Level Agreement (SLA) delivery.
Working closely with Facilities Managers and operational leaders, you will gather and analyse performance data, coordinate reporting, and help drive continuous improvement across service delivery. This is an ideal opportunity for a proactive, analytical individual with a "can do" attitude who thrives in a fast-paced, operational environment.
KEY RESPONSIBILITIES
Manage, develop and support workforce planning activities
Monitor engineer performance trends via Power BI dashboards (daily/weekly/monthly), escalating negative trends to the operational delivery team/Team Leader.
Maximise utilisation of direct labour
Live-monitor reactive and PPM job progression; escalate scheduling issues or call progression problems to the appropriate stakeholders.
Ensure clear, concise and accurate job updates are maintained
Ensure customers are informed in advance of planned preventative maintenance or reactive visits (including delays) in line with contract agreements.
Respond to chases and escalations within internal SLAs.
Monitor FM performance against contractual KPIs and service standards.
Audit FM systems, processes and quality management arrangements; consolidate findings and support improvement plans.
Carry out site inspections and physical audits to identify underperformance.
Produce clear monthly performance and compliance reports.
Ensure monthly reports for each discipline are verified for accuracy/validity and signed off by relevant senior stakeholders.
Set up and maintain a technical folder structure for each KPI/system (Statutory, Compliance and Supplier Reports), ensuring documentation is complete, current and audit-ready.
Prepare and present technical performance reports monthly/quarterly/annually, including improvement actions for senior stakeholders.
Maintain strong competence in technical compliance matters to ensure consistent standards across the site.
Support development of scheduled programmes and registers that aid maintenance delivery across the account.
Ensure data integrity across all reporting and evidence trails.
REQUIREMENTS
Experience in facilities workforce planning, compliance, auditing and/or facilities operations.
Good understanding of legislative compliance requirements within a regulated environment.
Excellent analytical, organisational and communication skills.
Strong Microsoft Office skills (Excel/Outlook/PowerPoint); confidence working with performance data.
Ability to pass a DS PVG check.DESIRABLE
Experience within a healthcare environment.
Knowledge of SHTMs.
Experience with CAFM systems (Maximo preferred); understanding of asset data standards is beneficial.
Power BI and/or other data visualisation tools experience.
Lead Auditor qualification (desirable but not essential).
HOW TO APPLY
Please apply with your CV or call Jess on (phone number removed)