Company: Insight Global Customer Industry: Simulation Software/SaaS Duration: 1 year contract Location: Sheffield, England Job Title: Business Operations Specialist Job Overview: Insight Global is searching for a Business Operations Specialist to sit in Sheffield, UK at one of our simulation software engineering clients. The Business Operations specialist works with sales, Legal, Accounting, and other departments to process customer orders and generate license keys. This role is responsible for verifying and reviewing the accuracy of orders, also completing and maintaining associated records and preparing related reports. Little direction required; the Business Operations Specialist is able to handle some complex tasks and accomplish straightforward work with minimal escalation. Key Duties and Responsibilities: Processes software license orders and stock orders via multiple CRM systems and verifies license agreements in accordance with policies and procedures Generates timely, accurate license keys and delivers them to sales channels and customers Assists customers attempting to enroll for Customer Portal Utilizes CRM checks to strive for succinct data integrity Acts as a liaison to sale channel by providing quality customer service and support and resolving customer issues Provides assistance to sales personnel for proper order submission and documentation Interfaces with legal, accounting, and sales departments to facilitate procedural and policy adherence Participates in department projects such as developing roll our plans for product delivery Must Have Qualifications: 2 years of experience in a billing, order processing, or customer service environment CRM Experience (Salesforce CPQ highly preferred) Experience working in a database environment including report generation responsibilities Nice to Have Qualifications: Software industry background