Description
JOB TITLE: Lead Tactical Analyst
LOCATION: Edinburgh/Leeds & Halifax
SALARY: £39,825 - £44,250
HOURS: Full-time
WORKING PATTERN: Hybrid where at least two days, or 40% of our time, is spent in the office.
About this opportunity
Workforce Planning play an important role in supporting the delivery of the Group’s purpose by ensuring the operational, customer facing teams have the right people, in the right place, at the right time, to deliver the best possible customer experience.
Our purpose is to influence efficient and effective customer experience through trusted judgement, analysis and insight. Building relationships with internal customers and colleagues (operational leadership / finance / data and commercial teams) is key to our success along with the ability to ensure data driven forecasts and insights are accurate, clear and appropriate.
We're looking for a Lead Tactical Analyst to join our team in Insurance, Pensions & Investments (IP&I) to support planning our operational, customer facing teams. You should be numerate, proactive, possess excellent accuracy and decision-making skills and be able to handle multiple deliverables whilst managing/meeting expectations individually and with your team.
The role is hybrid and Edinburgh/Leeds/Halifax based as working closely with our operational teams is essential. This is a full-time role of 35 hours per week.
Applications are encouraged from candidates with knowledge of statistics & analytics, workforce planning and with a knowledge of financial services particularly IP&I products desired.
About Us
Insurance, Pensions & Investments (IP&I) help personal and business customers with their long-term protection, retirement, and investment needs.
Within IP&I Chief Operating Office (COO) our primary focus is our customers and colleagues. We're passionate about making a difference whilst keeping the customer at the heart of everything we do. We're committed to improving customer experience, simplifying our business and making IP&I COO a great place to work for our colleagues.
What you’ll need
We understand no one can be an expert in every aspect of the role, what we're specifically looking for is:
1. Numeracy skills
2. Strong collaboration skills
3. Simplify and translate sophisticated thoughts to engage a senior audience, both through written and verbal/face to face presentation
4. Analytical curiosity (interpret data and provide recommendations)
5. A problem-solving approach
6. A positive and professional manner
7. Coaching and developing colleagues
8. Drive, passion and enthusiasm
9. A willingness to learn and confidence in your own ability
10. Excellent Excel, Power BI, Power Query and PowerPoint skills (desired)
The role will involve:
11. Leading meetings with various levels and groups of colleagues up to Head of Function level
12. Identifying trends with and analysing data to provide recommendations
13. Supporting your team to grow and develop, ensuring delivery in line with goals
14. Completing ‘what if’ assessments to understand the impact of changing requirements upon the customer facing teams
15. Taking a lead role in operational resilience and tactical business actions to deliver a brilliant customer experience
16. Utilising tools to maximise capability and utilisation and leadership of best practice in AI forecasting
17. Looking for opportunities to enhance own skills and knowledge within your team and the department
18. Identifying areas of improvement to processes and service
19. Owning specific tasks and take these through to completion
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to
creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need
We also offer a wide-ranging benefits package, which includes:
20. • A generous pension contribution of up to 15%
21. • An annual performance-related bonus
22. • Share schemes including free shares
23. • Benefits you can adapt to your lifestyle, such as discounted shopping
24. • 28 days’ holiday, with bank holidays on top
25. • A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people?
Join our journey!!
This advertisement may close earlier than the stated deadline if we receive a high volume of applications. To ensure your application is considered, we encourage you to apply as soon as possible.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.