Are you ready to write your next chapter?
Our new company serves more than 6,000,000 customers, processing nearly $4 trillion in annual volume across 94 billion transactions in more than 175 countries.
We're looking for a Collections Advisor to join our corporate team and help us unleash the potential of every business.
About the team
Our high performing team who always strive to exceed cash and reduction of debtors targets whilst maintaining excellent customer experience. The team work multiple platforms with the aim to provide a first-time resolution service to a portfolio of corporate customers.
Our team work Monday – Friday between the hours of 9am - 5pm. We offer a hybrid working model split between working in our Manchester city centre office 2 days a week and home working.
To learn more about our winning teams, check out our world-class teams that own it every day.
What you'll own as the Corporate Collections Advisor
The Corporate Collections Advisor is responsible for managing and collecting outstanding payments from business clients, ensuring timely receipt of funds, and maintaining positive relationships with corporate customers. The role involves proactive communication, negotiation, and problem-solving to resolve payment issues while upholding the company's values and maintaining high levels of customer service.
Key Responsibilities:
* Manage a portfolio of corporate accounts to ensure timely collection of outstanding invoices.
* Contact customers via phone, email, and written correspondence to follow up on overdue payments and resolve queries.
* Negotiate payment plans and settlements in line with company policies and procedures.
* Investigate and resolve payment discrepancies by liaising with internal departments (e.g., Sales, Billing, Customer Service).
* Maintain accurate records of collection activities and customer communications in the company's systems.
* Escalate unresolved accounts to senior management or external collection agencies as necessary.
* Monitor and report on aged debtors and collection performance, providing regular updates to management.
* Identify and flag potential bad debts or high-risk accounts for further action.
* Build and maintain strong relationships with key customer contacts to facilitate smooth payment processes.
* Ensure compliance with relevant legal, regulatory, and company standards in all collection activities.
What you'll bring:
* Previous experience in a credit control, collections, or accounts receivable role (corporate/B2B experience preferred).
* Strong communication and negotiation skills.
* Excellent attention to detail and organizational skills.
* Ability to work effectively under pressure and meet deadlines.
* Proficient in Microsoft Office and relevant financial/accounting systems (e.g., SAP, Oracle).
* Knowledge of relevant regulations and compliance requirements (e.g., GDPR, credit management best practices)
* Customer-focused and solution-oriented.
* Professional, diplomatic, and resilient.
* Strong team player with the ability to work independently.
It's a bonus if you have:
* Formal qualification in credit management (e.g., CICM) or finance/accounting is advantageous.
* Experience in the payments, banking, or financial services industry is a plus.
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