Customer Service Advisor
Salary: £32-38k depending on experience
Location: East London
Hours: 37.5 hours 8:30am-5:00pm Monday-Friday
Working Pattern: This role will be full time office based
What We Offer:
1. A friendly and supportive work environment
2. Potential monthly and yearly bonus depending on company performance
London Bridge Office Angels have a great new opportunity for a Customer Service Advisor to join a leading manufacturer in the Beauty and Wellness Market.
What You'll Do:
3. Manage and process sales orders, confirmations, invoices, and purchase orders
4. Provide exceptional support to customers, via phone and email
5. Work to internal timelines to ensure timely order fulfilment
6. Investigate and resolve customer inquiries and complaints
7. Manage data and documentation
8. Collaborate with various departments to ensure order accuracy and smooth processes
9. Stay up-to-date with product knowledge to enhance customer service
10. Other duties and as when required
What We're Looking For:
11. Experience in a similar Customer Advisor role within an office environment is desirable
12. Experience within a similar industry is desirable
13. Confident IT skills
14. Awareness of ISO Standards, health and safety and data protection
15. Excellent communication skills, both written and verbal
This role is advertised by London Bridge
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.