* Join an Entrepreneurial Team.
* Organisation Growing Massively.
About Our Client
This opportunity is with a medium-sized organisation within the FMCG industry, known for its focus on delivering high-quality products and services. The company fosters a professional and customer-centric environment, offering a stable and supportive workplace.
Job Description
* Respond promptly to customer queries via email, phone, and live chat in both German and English.
* Provide accurate information about products and services to customers in the FMCG sector.
* Resolve customer complaints efficiently while maintaining a high level of professionalism.
* Assist with order processing, tracking, and returns to ensure customer satisfaction.
* Maintain detailed records of customer interactions and transactions in the system.
* Collaborate with other departments to address customer concerns effectively.
* Support the team with translating and proofreading content for German-speaking markets.
* Contribute to improving customer service processes and practices.
The Successful Applicant
A successful German Speaking Customer Service Advisor should have:
* Fluency in both German and English, with excellent written and verbal communication skills.
* Experience in a customer service role, preferably within the FMCG sector.
* Strong problem-solving skills and attention to detail.
* Proficiency in using CRM systems and Microsoft Office tools.
* A team-oriented mindset and a commitment to delivering exceptional customer care.
What's on Offer
* Generous holiday allowance to support work-life balance.
* Opportunities to work within a professional environment in Runcorn.
* The chance to grow your career in the FMCG industry.
* Supportive company culture and collaborative team atmosphere.
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