Third Line Technician
* Annual Salary: Up to £37,000, dependent on experience
* Location: Hampshire
* Job Type: Full-time - hybrid
* Hours: 35 hours per week, Monday to Friday 09:00-17:00, plus on-call rota
Third Line IT Service Desk Technician, where you will play a pivotal role in maintaining the seamless operation of our IT infrastructure by resolving complex technical issues escalated from first- and second-line support.
Day-to-day of the role:
Advanced Technical Support:
* Resolve complex hardware, software, and network issues escalated from lower-tier support.
* Conduct root cause analysis and implement long-term solutions.
* Manage high-impact incidents to ensure minimal business disruption.
Server & Application Support:
* Troubleshoot server issues across cloud (AWS), on-premise, and embedded environments.
* Support applications written in Node.js and manage FreeSwitch systems.
* Apply over-the-air firmware updates and monitor system performance.
1. SIP, VoIP & Network Management:
2. Maintain and troubleshoot SIP-based communication systems including VoIP and VoLTE.
3. Configure SIP trunks and resolve complex call routing and quality issues.
4. Manage ne...