Customer Success / Service Delivery Manager – Remote | £45,000 - £50,000k
Customer Success Manager – Cyber Security Services
Location: Remote
Type: Full-Time
Clearance: Must be eligible for SC Clearance (British Citizen or 5+ years UK residency)
A fast-growing Cyber Security service provider is seeking an experienced Customer Success Manager with a strong background in service delivery within a technology, cyber, or digital operations environment to join our dynamic and customer-centric team.
This is a critical, delivery-focused role where you’ll drive success across the full customer lifecycle—from seamless onboarding through to proactive, high-quality service delivery and continuous improvement.
About the Role
As a Customer Success Manager, your primary responsibility is to ensure the effective delivery of services and long-term customer satisfaction. You’ll be the trusted partner to a handful of clients, working closely with internal technical teams to deliver exceptional service, minimise disruption, and unlock value for customers at every stage.
You’ll thrive in a collaborative, solutions-driven environment that values clear communication, accountability, and proactive support.
Key Responsibilities
* Lead end-to-end service delivery for assigned customers, ensuring alignment with agreed SLAs and performance expectations
* Monitor service performance, identifying areas for optimisation and ensuring timely issue resolution
* Serve as a key contact for day-to-day service operations, acting as a bridge between the customer and technical teams
* Proactively track customer health, usage, and satisfaction to identify risks and opportunities
* Build strong, trusted relationships with client stakeholders, focusing on long-term value and service outcomes
* Escalate and manage service-related issues, ensuring clear communication and swift resolution
* Support Account Managers with renewals, expansions, and strategic planning
* Champion new features and service updates that align with customer goals and business value
What We’re Looking For
* A proactive, dependable self-starter with a passion for service excellence
* Strong understanding of IT or Cyber Security service delivery methodologies
* Demonstrated experience in MSSP, IT services, Technology, or Cyber Security (highly desirable)
* Ability to analyse service data, identify trends, and drive performance improvements
* Excellent communication and stakeholder management skills
* Experience managing customer relationships in a technical environment
* Eligibility for SC Clearance (must be a British Citizen or resident in the UK for 5+ years)
Why Join Us?
* Be part of a growing company with a strong commitment to innovation and service quality
* Collaborate with talented professionals in a fast-paced, supportive environment
* Make a direct impact on customer outcomes and business success
* Competitive salary, flexible working, and career growth opportunities
Interested?
For more information or to apply, please reach out to Catherine Burn at c.burn@ltharper.com, or apply online today.