Mortgage Success Team Leader – up to £32k
We are looking for a Mortgage Success Team Leader to join our team of Mortgage Superheroes. Your mission? Lead our mortgage and protection admin function, keep cases flying through the pipeline, and make sure every client gets a 5-star service that makes them say "wow."
This is a hands-on role. You will lead the team and process mortgage and protection applications yourself — keeping things moving at pace, fixing bottlenecks before they become problems, and making sure advisers are free to focus on giving great advice.
We are not your average brokerage. Since 2004, we have been one of Sussex's leading independent mortgage firms — and we are proud to have earned over 500, 5-star Google reviews from happy clients across the country and beyond. We work hard, support each other, and have fun along the way.
What You Will Do
* Lead, coach, and inspire the admin team.
* Process mortgage and protection cases from application to completion.
* Keep every case on track — spotting and solving delays before they escalate.
* Deliver a client experience so good, people can't help but tell their friends.
What You Will Bring
* At least 1 year Mortgage admin/case management experience (broker environment preferred).
* Protection case handling experience.
* Leadership skills — and the confidence to hold people accountable.
* A love of speed, accuracy, and client care.
Why Join Us?
* Friendly, down-to-earth team.
* A role where your impact is seen and felt daily.
* Competitive salary: up to £30,000 plus bonuses and room to grow.
* Work-Life Balance: Monday to Friday working—no evenings or weekends
* Annual Leave: 20 days of annual leave (plus all bank holidays), and the time off between Christmas and New Year when the office is closed.
* Extra Annual Leave: Option to earn an extra 4 days of leave each year.
* Team Building: Regular staff and team-building events to foster a fun, collaborative environment.
* Pension Scheme: A Nest Pension Scheme to help you plan for the future.
* Based in our easy-to-reach Shoreham-by-Sea office.
Apply now and tell us why you're the right fit for our team of mortgage heroes.
Job Types: Full-time, Permanent
Pay: Up to £32,000.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
Experience:
* Mortgage Administration: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Application deadline: 12/09/2025
Reference ID: Mortgage Success Team Leader