Detailed job description
and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
Person specification
Qualifications
Essential criteria
1. •Management/Leadership qualification to degree level (or) equivalent qualifications, knowledge and experience of office/staff management in an NHS environment
2. •Expertise acquired through training and relevant experience in implementing administrative and organisational policies and procedures
3. •Numeracy and literacy
4. •Computer literate with strong demonstrable understanding of Microsoft Office.
5. •Portfolio evidence of continuous professional development
Desirable criteria
6. •Appraisal Skills
Experience
Essential criteria
7. Significant administration and clerical experience
8. Demonstrable experience of managing a team of staff to deliver excellent customer service.
9. Demonstrable experience in recruitment, development and retention of staff processes
10. Ability to work collaboratively in a dynamic work environment
11. Experience of delivering and leading change to meet service need
12. Experience in an administration/HR function such as bookings, rotas, leave planning or waiting list management
Desirable criteria
13. •Previous NHS Hospital experience
14. •Previous budget management responsibilities
15. •Previous experience with outpatient clinic bookings including cancellations/amendments to templates.
16. •Previous experience of HR people management including sickness and performance management and undertaking appraisals
17. •Experience of management of patient pathways and RTT validation
Skills
Essential criteria
18. Demonstrates competence in word processing, spreadsheets, databases and presentation packages.
19. Advanced keyboard skills and computer literacy
20. Able to report on complex performance information
21. Able to collate and analyse data.
22. Ability to utilise electronic data tools
23. Ability to influence staff while behaving confidently and assertively
Desirable criteria
24. Knowledge of hospital patient management systems, HICSS, eCamis, WLM, PMS
Knowledge
Essential criteria
25. Awareness of patient confidentiality
26. Knowledge of local NHS agenda
27. Awareness of data protection
28. NHS Policies and Procedures relating to medical staff and admin/secretary staff.
29. Understanding of the Trusts sickness and performance policies and procedures
Desirable criteria
30. Medical terminology
31. Knowledge of waiting times targets
Interpersonal SKills
Essential criteria
32. Good verbal communication skills
33. Able to work on own initiative and with guidance.
34. Approachable / Polite/ Good telephone manner