Description Contract: Zero Hours Salary: £14.02 p/hour Location: Teddington, London Closing date: Sunday 8th February 2026 Interview date: Thursday 12th February 2026 In 2025, we opened the doors to a new shop in the centre of Hythe, Southampton to continue our mission of supporting animals in need, as well as driving forward sustainability by promoting buying items second hand. As a charity, we are incredibly lucky to receive kind and unique donations from our supporters and the funds raised through these sales play a pivotal role in supporting Blue Cross's mission: aiding sick, injured, and homeless pets and ensuring the care of over 40,000 animals each year through our rehoming, veterinary, and education programmes. More about the role As a Retail Cover Supervisor, you will step in to provide essential support to our instore teams, ensuring we have enough cover to keep our shop running smoothly. You will assist with customer service, stock management, and general shop duties. With our shops open Monday to Saturday from 09:00 to 17:00 and you will help us maintain high standards of service and presentation. You will work alongside a dedicated team of staff and volunteers in a role that is both flexible and impactful. This is a zero-hours contract, which means your hours will vary based on the shop’s needs. We are committed to paying the National Living Wage, which is currently £12.21 per hour. For this role, the total hourly rate is £14.02, including additional elements like holiday pay and London Weighting Allowance If you are excited about making a difference in a busy, supportive environment, we would love to hear from you! About you You’ll bring previous retail experience, including some time spent supervising or managing and you’ll be confident working with all sorts of customers. Flexibility is important as shifts vary so you’ll be happy to jump in when needed. You’ll also be organised, practical and ready to get stuck into whatever the day brings. Support and motivate our wonderful volunteers Help customers feel right at home (dogs too!) Keep the shop floor looking its best Make sure donations are processed, priced, and ready to sell Bring energy, organisation and a sense of humour to the shift How to apply Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: * Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) * Programmes for physical and mental wellbeing support * Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family * Health cash plan * Unlimited access to an employee assistance programme * Pension scheme with enhanced employer contribution * Professional fees paid with Continuing Professional Development and personal development support. * Life assurance * 20% discount on Pet Plan pet insurance * Enhanced family friendly policies * Recognition scheme * Annual volunteer days * Charity worker discounts across a variety of retailers To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website