Senior IT Data Centre Operations Technician, Slough
Client: NTT
Location: Slough, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: e74197f57149
Job Views: 11
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Senior IT Data Centre Operations Technician provides customer service, troubleshooting, and incident escalation for all users contacting the 24x7x365 NOC environment. Reporting to the Senior Manager, Data Center Operation in Cloud and Security services, the role supports engineers, project managers, and customers with physical interventions in UK Data Centres.
What you'll be doing
Key Responsibilities
* Serve as an escalation point for investigation and troubleshooting of system and network issues.
* Elevate complex or high-priority incidents for timely resolution.
* Record customer and problem information, updating records with activities.
* Verify solutions' effectiveness through follow-up.
* Document steps taken to resolve incidents.
* Develop and document support procedures.
* Act as a point of contact for client and management escalations.
* Coordinate communication during critical incidents.
* Own mini projects and ensure timely completion.
* Assist with hardware builds and decomms, tracking spares.
* Participate in training and mentoring of Service Desk Technicians.
Knowledge and Attributes
* Flexible work schedule ability.
* Ability to work independently and multitask.
* Teamwork skills.
* Customer service and interpersonal skills.
* Knowledge of PC hardware, OS, and networking.
* Proficiency with MS Office Suite.
* Problem-solving and troubleshooting skills.
* Excellent documentation skills.
Academic Qualifications and Certifications
* High School diploma or equivalent.
* A+ and Network+ certifications are a plus.
Required Experience
* Experience in a similar data center environment.
Workplace type: On-site
About NTT DATA
NTT DATA is a global innovator in business and technology services, serving 75% of the Fortune Global 100. We invest heavily in R&D and are committed to diversity and inclusion. Join us to accelerate your career and be part of a leading global team.
Equal Opportunity Employer
We are committed to providing an environment free of discrimination and harassment, embracing diversity across all protected categories. Apply today and grow with us.
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