Overview
Job summary: Director of Operations Chester | Hospital | Permanent Contract | Full Time. 37.5 hours per week. Competitive salary.
Job responsibilities
As part of Chester Hospital Senior Management Team you will support the development of the Charity's overall strategy and be accountable for ensuring operational performance focused on service excellence. Lead and develop non-clinical services, deliver high standards of performance and customer service to all key stakeholders. Focus on business development and leading sales, client relationship management, and growing strategic partnerships. Other responsibilities include administration and facilities management, third party contracts, and budget management with accountability for working within budgets and providing timely management information. Contribute to shaping the local self-pay pricing strategy to ensure local competitiveness. Deliver a patient pathway that maintains high levels of customer service. Endorse the charity’s connected service propositions to the local consumer market in line with the hospital’s sales plan. Guarantee the delivery of the hospital’s growth plans and revenue targets through service development activities. Foster cross-functional relationships with other hospitals in the region to share resources and knowledge. Coach, mentor and role model a Customer First culture.
As Director of Operations you will need to have
* Significant, proven commercial and business development experience
* Strong influencing skills
* Financial management experience and analytical skills
* Experience of managing outsourced services
* Project management experience
* A proven track record of change management
* Ideally experience of working in a healthcare or regulated environment
About us
Chester, The Grosvenor Hospital. The Grosvenor Hospital has remained a leading hospital in Chester since 1975. We work within the heart of our community to deliver a comprehensive range of treatments and services delivered by our clinicians and support staff. Our hospital is a modern environment with a new theatre suite and day care unit and holds high standards for patient care where staff ratios are not compromised. Care delivered the way it should be.
Job details
* Date posted: 29 October 2025
* Pay scheme: Other
* Salary: Depending on experience
* Contract: Permanent
* Working pattern: Full-time
* Reference number: JR0092405
* Job locations: The Grosvenor Hospital, Wrexham Road, Chester, Cheshire CH4 7QP
Disclosure and UK registration
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure to check for any previous criminal convictions may be required. Applicants must have current UK professional registration.
Employer details
Employer: Nuffield Health. The Grosevnor Hospital, Wrexham Road, Chester CH4 7QP.
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