Dynamics 365 CRM, Architect, Azure, Customer Insights
We're working with a major enterprise organisation undergoing a significant customer platform transformation and is looking for a senior Dynamics 365 CRM Architect to lead the design of how D365, Azure, and data come together to form a true Customer Intelligence platform.
The ideal Dynamics 365 Architect will have led end-to-end implementations across Customer Insights, Customer Service, and Sales, with a proven ability to architect scalable, secure, and data-driven customer engagement solutions.
This will be initially 6 months, London and inside Ir35.
What you'll be doing
* Owning the solution architecture across Dynamics 365 Sales, Customer Service, and Customer Insights
* Designing integration patterns between D365, Azure services, APIs, Middleware, and enterprise data platforms
* Defining Dataverse data models, segmentation, identity resolution, and customer data flows
* Establishing governance, CI/CD, and environment strategy for Power Platform and D365
* Bringing AI/analytics capability into the CRM landscape (Customer Insights, AI Builder, Cognitive Services)
What we're looking for
1. 12+ years in enterprise CRM, including 10+ years with Dynamics 365/Power Platform
2. Strong expertise in Sales, Customer Service, and Customer Insights architecture
3. E...