Leading a busy team you will take an active lead in the growth of membership at their site, based at their leisure and sports centre in Wigston, Leicestershire.
What your role will be
Working at the facility you will provide a line manager role supporting the Membership Advisors to maximise on every opportunity. You will set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
You will manage the team with the philosophy to ensure that 'everyone's a member.' You will look at how our client can convert users to members, develop a high level of customer service and ensure excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs. This will include making sure administration and systems are kept up to date and compliant.
Your background
The successful applicant will have experience of working within Membership management, Sales management or consultant background. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and motivating and driving a sales team to success.
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