Trespass Glasgow, Scotland, United Kingdom
IT Support Analyst
Hours: 42.5 hours per week (In accordance with a rota schedule)
Role Overview
Due to continuing expansion, we are looking to recruit a talented individual to work within our IT Support team.
As an IT Support Analyst, you will be a valued member of the IT Support team, supporting all aspects of the business such as stores, warehouses, and office staff. You will also work on projects to facilitate technological improvements.
Could you be who we are looking for?
* Do you have a technical aptitude and an interest in fixing technical problems?
* Are you someone with a logical mind and strong troubleshooting skills?
* Do you have experience supporting Microsoft technologies in a busy commercial environment?
* Are you a team player?
* Are you proficient in working with hardware and software?
* Are you a confident communicator with the ability to influence both verbally and written?
* Do you have a demonstrated interest and experience in dealing with customers?
* Do you have strong organisational skills?
What does a typical day sound like?
* You will be responsible for the installation and configuration of hardware and software to company standards, including tills, desktops, and laptops.
* In a 1st/2nd line capacity, you will support the IT environment and liaise with clients and users to troubleshoot technical issues.
* As part of a team, you will respond to breakdowns, log, and process support calls.
* You will maintain IT records, including software licenses, asset registers, and procedure documentation.
* Ad hoc, you will have the opportunity to take on project work for new business solutions and improvements.
Working for Trespass
* You will receive 30 days holiday (increasing to 32 days after 2 years of service) to ensure a healthy work-life balance.
* Benefit from our corporate discounts for you, your friends, and family, making the most of the great outdoors.
* Relaxed dress code.
* Free parking, saving you the costs of parking meters—buy the coffee!
* Full access to our Employee Assistance Programme and much more!
We seek like-minded, committed individuals to join us and be part of our continued success. If this sounds like a good fit for you, we welcome your application.
Salary will be determined based on experience and fit, and decided at the point of offer. For questions regarding salary, please get in touch.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Retail
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