Compliance, Quality & Training Manager
Location: West Sussex (Office-based)
Hours: Full-time | 40 hours per week
Salary: £30,000 - £33,000 per annum
An excellent opportunity has arisen for an experienced Compliance, Quality & Training Manager to join one of our clients in a trusted, hands‑on role with full ownership of ISO compliance, quality assurance, and training across the business.
This is a broad, impactful position suited to someone who enjoys working autonomously, maintaining audit‑ready standards, and driving continuous improvement across people, processes, and customer experience.
The Role
Compliance & ISO
* Maintaining ISO management systems (e.g., ISO 9001)
* Leading internal and external audits end‑to‑end
* Identifying compliance risks, gaps, and improvement opportunities
* Updating policies, procedures, and compliance documentation
* Advising senior management on compliance, best practice, Health & Safety, and GDPR
Quality & Training
* Analysing customer interactions and performance data, including QA and AI insight tools
* Identifying trends and areas for improvement
* Designing and delivering training and coaching programmes
* Improving communication quality, tone, and consistency
* Supporting onboarding and continuous employee development
* Measuring training effectiveness and embedding continuous improvement
The Ideal Background
* Proven experience maintaining ISO standards in a live business environment
* Experience in quality assurance, training, or performance management
* Confident leading audits independently
* Strong communication and stakeholder management skills
* Highly organised, methodical, and detail-focused
* Practical, commercially minded approach
What's on Offer
* Full‑time, permanent opportunity
* £30,000 - £33,000 salary
* Office‑based role with real ownership and autonomy
* Opportunity to shape compliance, quality, and training across the business
To apply, please submit your application or contact Chloe McCausland at Clearline Recruitment on (phone number removed) between 8:30am - 5:00pm, Monday to Friday to find out more.
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