Tech Optics is a dynamic, successful and progressive fibre optics company, based in Tonbridge, Kent. We specialise in the manufacture of fibre optic assemblies, the distribution of test & inspection equipment and provision of training in the harsh environment, data and telecommunications markets. Our success is based on customer service encompassing quality, flexibility, responsiveness and technological excellence. The company is ISO 9001:2015 accredited and strongly committed to the highest quality standards. Tech Optics is part of the global Hexatronic Group, headquartered in Gothenburg and is pursuing a strong growth strategy.
As part of this expansion Tech Optics is looking to recruit a Technical Customer Service to their highly capable team.
Role Description
The successful candidate will be the first point of contact for incoming calls, enquiries, and will provide quotations and advice to customers. They will work closely with the Commercial Engineering Manager while liaising with the Operations Controller and other departments to ensure targets are met and a high level of customer service is provided.
This is an ideal role for someone looking to develop their career in an exciting and developing technology field with strong market growth.
Main responsibilities
* Responding to customer enquiries via phone, e-mail and video conferencing
* Producing and following up quotations
* Progressing priority orders
* Supporting external sales and marketing activities and initiatives
* General office administration
Key Skills and Experience
The successful candidate will have the following qualities and experience:
* A natural customer / commercial focus
* The ability to absorb and retain technical information
* A confident and professional telephone manner
* Excellent organisational and communication skills
* Good literacy and numeracy
* Strong attention to detail
* Experience of working in a small to medium manufacturing company
* Knowledge of ISO 9001 quality systems
* Experience of enterprise resource planning (ERP) systems
* Knowledge of relevant markets
* Experience of Fibre Optics / Optics
* Additional language skills
Location and remuneration
This role is office based at Tech Optics offices in Tonbridge, Kent. A competitive remuneration package will be offered dependent on the applicant's skills and experience.
Benefits
Benefits: include a contributory pension & discretionary performance based bonus.
Equal opportunity
Tech Optics is an equal opportunity employer. The aim of our policy is to ensure that no job applicant or employee receives less favourable treatment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. Our recruitment selection criteria and procedures are frequently reviewed to ensure that individuals are selected, promoted and treated on the basis of their relevant merits and abilities and that no applicant or employee is disadvantaged by provisions, criteria or practices which cannot be shown to be justified.
Contact
For further information about this exciting role please contact:-
Lydie Harper on (01732) 441 470 or email your c.v. to recruitment@techoptics.com
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