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Senior Consultant – Service Catalogue, London
Client: computappoint
Location: London, United Kingdom
Job Category: Consulting
EU work permit required: Yes
Job Reference: db640e3fa439
Job Views: 14
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
This is an exciting role that offers an experienced Service Catalogue expert the opportunity to join a global Service Provider that champions a healthy work-life balance.
In this role, you will be responsible for providing service offerings & service update information to customers, creating and maintaining service catalogue plans, designing the Service Catalogue, as well as conducting gap analysis and due diligence during the design phase.
Required Experience:
* Strong experience in building and publishing a Service Catalogue in ServiceNow.
* Strong experience in analyzing current Service Catalogue tooling, ensuring it is properly configured.
* Strong experience in defining Demand and Service Fulfilment Processes.
* Ability to multitask across various functions and contexts.
* Ability to interact with individuals at all levels of customers and influence without authority.
* Good working knowledge of common tools (MS Office suite, Confluence, Jira, SharePoint, MS Teams, etc.) and industry methodologies (ITIL, DevSecOps, Agile, etc.).
* In-depth understanding of service management frameworks and processes, with the ability to apply technical knowledge to projects or programs.
* Focus on the entire service delivery lifecycle, from design to development, delivery, and operation. Understand how IT products, suppliers, and vendors come together to deliver IT services.
* Understanding of client expectations to ensure service content and delivery style meet them.
* Position is permanent.
* Salary up to £75,000 plus bonus.
* Hybrid working: 2-3 days on-site (London or Portsmouth office).
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
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