Virtual Ward (VW)
The VW team at Lewisham and Greenwich NHS Trust is a multidisciplinary community-based team providing step-up (community-based pathways) or step-down (hospital discharge) pathways of care for patients to receive short-term, hospital-level care at home. The team consists of Advanced Clinical Practitioners (ACPs), nurses, a healthcare assistant (HCA) and operational management, with oversight from a Consultant Geriatrician. Patients admitted to the VW are remotely monitored at home, with rapid access to face-to-face care as and when required.
Service Description
The VW team at Lewisham and Greenwich NHS Trust is a multidisciplinary community-based team providing step-up (community-based pathways) or step-down (hospital discharge) pathways of care for patients to receive short-term, hospital-level care at home. The team consists of Advanced Clinical Practitioners (ACPs), nurses, a healthcare assistant (HCA) and operational management, with oversight from a Consultant Geriatrician. Patients admitted to the VW are remotely monitored at home, with rapid access to face-to-face care as and when required.
Urgent Community Response (UCR)
The UCR team is a multidisciplinary community-based team consisting of ACPs, trainee ACPs, and supported by a Frailty Consultant. We provide an urgent rapid response (within 2 hours of referral) and short-term intervention (up to 5 working days) when clinically required to Lewisham patients in their place of residence. The Virtual Ward is integrated with the multidisciplinary UCR service which can provide 2-hour crisis assessment where required.
The post holder will assist the Virtual Ward and Urgent Community Response teams with general administration duties to ensure the smooth running of the team and services as required.
PREVIOUS APPLICANTS NEED NOT APPLY
Provide front-line administrative and customer service support for patients, demonstrating excellent communication, empathy and professionalism. Ensure accurate use of clinical systems, effective appointment coordination, maintenance of records and caseloads, and timely escalation of urgent issues, while maintaining confidentiality, attention to detail and compliance with Trust policies.
Manage the ordering, receipt, storage and distribution of stock and equipment for the service, requiring strong organisational skills, accuracy in record-keeping, and reliability.
Deliver comprehensive administrative support, including confidential message handling, minute-taking and correspondence, while providing flexible cross-site cover. Demonstrate good time management, adaptability, IT competence, and a proactive approach to supporting service improvement.
Our People Are Our Greatest Asset. When We Feel Supported And Happy At Work, This Positivity Reaches Those Very People We Are Here For, The Patients. Engaged Employees Perform At Their Best And Our Equality, Diversity & Inclusion (EDI) Initiatives Contribute To Cultivate a Culture Of Engagement. We Have Four Staff Networks, a Corporate EDI Team And a Suite Of Programmes And Events Which Aim To Insert The 5 Aspirations
* Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
* Widening access (anchor institution) and employability
* Improving the experience of staff with disability
* Improving the EDI literacy and confidence of trust staff through training and development
* Making equalities mainstream
For further details / informal visits contact: Name: Erin Pickering Job title: Senior Delivery Manager - Adult Community Services Email address: erin.pickering@nhs.net Telephone number: 07350 391124
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