Private Residence Manager
Skilled in Hospitality Operations, Lifestyle Management & Private Client Services
Base Salary: Competitive – depending on experience
Reporting to: Director of Private Residences
Location: Head Office (Victoria) & Client Residences
Schedule: Monday – Friday 9am to 6pm
Additional: Weekend Duty Manager shift – once a month
Townhouse – Who We Are:
For over 12 years, Townhouse has been dedicated to enhancing every aspect of our clients’ daily lives through anticipatory service and meticulous attention to detail. Trained in some of the world’s most exclusive hotels, our team embodies luxury, discretion, and highly personalised service. We pride ourselves on delivering comprehensive lifestyle and hospitality management within private residences.
Job Specification – What You’ll Do
As Private Residence Manager, you will oversee the care, upkeep, and smooth running of clients’ London homes. This is a hands-on role requiring excellent organisational skills, attention to detail, and the ability to anticipate needs. You will build trusted relationships with clients, ensuring their residences are always ready for arrival, while continuously seeking ways to enhance their living experience.
You will also liaise with internal teams, household staff, and external service providers to deliver seamless operations and uphold the high standards expected by our clients.
Responsibilities
Client Relationships
* Act as the primary point of contact for clients and their representatives.
* Maintain regular communication, providing timely updates and reports.
* Build and maintain detailed client preference profiles to anticipate needs.
* Proactively manage household requests, procurement, and special projects.
* Collaborate with the Account Management team to ensure seamless delivery of Lifestyle and Travel services.
Residence Management
* Conduct weekly property checks, ensuring residences are guest-ready at all times.
* Oversee day-to-day operations, upkeep, and presentation of properties.
* Manage stock, procurement, and purchasing for household supplies.
* Ensure privacy and security protocols are always upheld, including NDAs where required.
* Coordinate and supervise contractors, service providers, and suppliers.
Service Providers
* Deliver flawless project execution through effective coordination of all stakeholders.
* Build, manage, and expand a trusted network of providers.
* Source competitive quotes, negotiate favourable terms, and ensure clients receive the best available options through research and alternative bids.
* Maintain strong relationships with existing providers while fostering new connections.
* Suggest innovative, value-enhancing, and revenue-generating ideas for clients.
* Schedule appointments and property visits effectively, ensuring compliance with limits and avoiding operational inefficiencies.
Relocation Projects
* Manage end-to-end relocation projects, ensuring seamless client transitions into new residences.
* Coordinate logistics, including property handovers, packing/unpacking, and installation of furnishings.
* Liaise with contractors, service providers, and suppliers to meet agreed timelines and budgets.
* Oversee set-up of household systems (utilities, security, AV/IT, maintenance contracts) to ensure immediate functionality.
* Prepare detailed relocation plans and post-move reports, highlighting completed actions and outstanding requirements.
Staff & Housekeeping Oversight
* Liaise with the Housekeeping team on schedules and priorities.
* Recruit, onboard, and train temporary household staff as required.
* Monitor standards of cleanliness and presentation.
Maintenance & Operations
* Manage recurring maintenance tasks (gardening, window cleaning, boiler servicing, alarms, air conditioning, etc.).
* Take full responsibility for all planned and preventive maintenance (PPM), ensuring that all building systems, equipment and appliances are serviced, compliant, and up to date at all times.
* Oversee ad-hoc repairs (plumbing, electrical, IT, AV, upholstery, stonework, carpet cleaning, interior design, etc.).
* Plan and deliver projects with defined scope, budgets, and timelines.
* Anticipate operational issues, propose proactive solutions, and escalate roadblocks to the Director of Private Residences.
* Collaborate with the Director of Private Residences to achieve optimal outcomes for the team.
Administration, Systems & Organisation
* Prepare and deliver comprehensive monthly reports for the client, covering property status, maintenance updates, and key activities.
* Maintain accurate records of invoices, receipts, and project documentation.
* Handle administrative tasks, including receipt uploading and account tracking.
* Develop and implement standard operating procedures (SOPs).
* Conduct post-departure reviews and implement action plans.
* Attend regular Townhouse meetings to provide property updates and client account reports.
* Utilise internal systems (ClickUp and other tools) to track and monitor work completion across residences.
Health & Safety
* Develop and enforce policies to ensure a safe working environment across all properties.
* Ensure full compliance with health and safety regulations for staff and contractors.
Person Specification – About You:
* Discreet, loyal, and highly professional.
* Leadership skills, with experience managing teams.
* Exceptional organisational and problem-solving abilities.
* Confident communicator with excellent interpersonal skills.
* Calm and adaptable under pressure, with the ability to pre-empt client needs.
* Proven experience in private households and/or luxury hospitality.
* Entrepreneurial mindset with strong analytical and commercial skills.
* Excellent written and spoken English (additional languages desirable).
* Degree and/or industry qualifications in luxury hospitality preferred.
* Proficiency in Microsoft Office Suite.
Benefits – What We Offer
* 20 days annual leave plus bank holidays (increasing with service).
* Bi-annual performance and discretionary bonuses.
* Regular performance reviews with personalised objectives.
* Aviva pension scheme.
* Monthly team socials, plus summer and winter events.
* Monthly working-from-home allowance.
* 1-month paid sabbatical after 5 years’ service.