Harrods Aviation is a widely recognised leader in the General (Private) Aviation industry. Renowned for our commitment to excellence, we pride ourselves on delivering the highest standards of customer service. We are dedicated to employing only the very best individuals—those who share our passion for quality, professionalism, and exceptional client care.
We are currently recruiting for a Duty Manager to work at our Luton base.
Location: London Luton Airport (LU2 9NW)
Job Type: Full time, Permanent
Working Hours: 4 on 4 off shift pattern (40 hours)
THE ROLE
As a Duty Manager, your role will be to assist and support the Base Manager in the running of all departments during the shift period and oversee all aspects of aircraft handling, ensuring an efficient ground performance which meets Harrods Aviation customer expectation and premium brand promise.
A key role in Luton Operations, you will be required to set the climate of each shift, ensuring that the level of customer service is of a premium standard which is second to none. In doing so, you will demonstrate your abilities to be professional, quick thinking and very adaptable. You will be responsible for safety within the operation, chair the daily morning meetings, delegate to your team as appropriate, and challenge the status quo.
As part of a team of four, you will present a united image to customers and staff alike, ensuring that you all act as ambassadors for the Company at all times, and ensuring consistency in your approach to internal and external requests and demands.
Operating on a shift basis, you will be responsible for all people management aspects within your team of twenty to thirty individuals, as well as ensuring that you maximize the efficiency of the team whilst setting a meticulous example for all staff to follow.
THE HOURS
The successful applicant must be flexible and professional. The Luton base operates 7 days per week, 365 days per year. Opening and closing hours are based on the customer’s requirements.
The average working week is 40 hours, on a 4 on 4 off shift pattern. The hours of work are 07:00 – 19:00. The standard shift is 11 ½ hours, with a 30‑minute unpaid break (total 12 hours). You will be required to work as part of a team which will include working days, lates, nights, weekends and bank holidays.
The successful candidate will be expected to work flexibly, as the needs of the business require. On occasions, alternative working hours may be required to support the business needs.
THE SUCCESSFUL CANDIDATE
The successful candidate will demonstrate a positive outlook, a professional and diplomatic manner and the confidence to challenge others in order to gain the best outcome for the business in order to move it forwards.
Experience at a senior level in a high pressure customer service or operational environment is essential, ideally from an aviation or airline background.
Ideally you will possess a degree or management level qualification in hospitality or similar discipline, although commensurate experience will be considered a suitable alternative.
You will be required to provide an exceptionally high level of service and be responsible for ensuring that business needs are met in a timely and appropriate manner.
The role is demanding, and the successful candidate should be calm, professional and flexible under pressure.
You should have an organised, adaptable and flexible approach with strong interpersonal skills and a diplomatic approach.
They will be able to demonstrate strong leadership and communication skills.
You will be able to maintain a professional appearance and manner even in sometimes difficult circumstances.
They will be an enthusiastic, self‑motivated individual who is able to prioritise and work on their own initiative, setting a professional example to their team, always demonstrating courtesy and integrity.
They will have good communication skills as well as strong computer and administration skills (general working knowledge of systems such as Microsoft office) which are essential.
A full UK driving licence is essential, and they will also need to have a 5‑year checkable history to obtain an airport ID pass.
Sponsorship may be available for the right candidate, subject to licence requirements.
BENEFITS
* Enhanced annual leave entitlements (dependent on shift pattern and pro‑rated during first year dependent on start date)
* Holiday Purchase Scheme
* Happy Birthday Day
* Harrods Rewards Card (staff discount)
* BUPA Private Medical (Single Cover)
* Pension Scheme
* Onsite Parking
HOW TO APPLY
If you feel you have the right experience and qualities to apply, please submit your application and a cover letter, quoting reference LTN_DM, detailing your salary expectations.
Closing Date: Monday 22nd June
Contact No: 01582 589347
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