Overview
his is a dynamic and rewarding role where no two days are the same, and where your work will directly help improve the safety and wellbeing of our residents.
Responsibilities
* Lead, support and develop the ASB Officers to deliver excellent customer‑focused services.
* Manage complex and challenging ASB cases, ensuring legal processes and customer support are handled to best practice standards.
* Build and maintain strong partnerships with Police, Social Care, Health services and other agencies.
* Attend court to represent the Council professionally and accurately.
* Review and improve ASB processes, guidance and customer satisfaction measures.
* Provide training on ASB procedures across the organisation.
* Monitor performance, maintain accurate records, and prepare reports for senior managers.
* Ensure safeguarding concerns are identified and acted upon appropriately.
* Support other team leaders and services across other functions of the Landlord Services team as required.
Qualifications
* Significant experience in managing and resolving ASB within a local authority, social housing or a similar setting.
* Skills and experience in managing teams and performance.
* Confidence when working with conflict, disputes and complex situations.
* Extensive knowledge in ASB, crime, disorder and housing legislation.
* Strong communication skills and who can build relationships at all levels.
* Empathy, resilience and able to make sound decisions under pressure.
* Strong IT skills, including Microsoft Office and housing management systems.
* A Level 4 qualification (or equivalent) and can demonstrate continuing professional development.
* Access to a motorised vehicles with a full driving licence.
Benefits
As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
How to apply
Please note that all applications must be received on an online application form. We do not accept CV’s and do not keep CV’s on file unless part of an application.
Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application.
Contact
For any informal enquiries please contact Lydia McLeod.
Email lydia.mcleod@nuneatonandbedworth.gov.uk
Phone 024 7637 6496
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