?? IT Support Technician
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
?? Cardiff
?? £28,000
What You'll Do:
As an IT Support Technician, you'll play a key role in keeping systems, devices, and users running smoothly across a busy office environment. You'll provide hands-on technical support, troubleshoot issues efficiently, and help ensure colleagues receive a reliable and responsive IT service.
You'll work across a range of hardware, software, and network support tasks, helping to maintain day-to-day operations while contributing to ongoing improvements within the wider IT function.
Key responsibilities will include:
* Providing first and second-line technical support to internal users
* Diagnosing and resolving hardware, software, and connectivity issues
* Setting up and maintaining laptops, desktops, mobile devices, and user accounts
* Supporting Microsoft-based systems and business applications
* Escalating more complex issues where required and following through to resolution
* Assisting with system upgrades, maintenance, and IT projects
* Ensuring tickets and support requests are managed effectively and within agreed timeframes
* Delivering a professional and customer-focused support experience across the business
What You'll Bring:
* Previous experience in an IT support or service desk environment
* Strong troubleshooting and problem-solving skills
* Knowledge of Microsoft operating systems and Office 365
* Understanding of networking fundamentals and IT hardware
* Excellent communication skills with the ability to support non-technical users
* A proactive and organised approach to workload management
* The ability to work effectively both independently and as part of a team
* A genuine interest in technology and continuous learning
Why You Should Apply:
This is a fantastic opportunity to join a growing organisation that genuinely invests in its people and technology. You'll be part of a supportive team environment where your ideas and contributions are valued, with opportunities to develop your technical skills and progress your career.
You'll also benefit from working within a business that promotes collaboration, flexibility, and professional development, alongside a competitive salary and strong employee benefits package.
Ready to Apply?
Contact Jack Winder to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. xsngvjr Keep an eye on our site for new opportunities!