Job Title: Credit Controller
Contract: Full Time - Permanent
Working Hours: 37 hours, Monday to Friday
Work Arrangement: Hybrid (2 days in the office, 3 days remote)
About the Role
Power NI, part of Energia Group, is seeking Credit Controllers based in Belfast. This role involves negotiating with customers to offer suitable repayment options and working within a high-performing team to provide tailored solutions for each individual. You will proactively engage with domestic customers facing difficulties paying their energy bills via inbound and outbound calls. We are looking for candidates who can thrive in a fast-paced environment, understand customer perspectives, listen actively, acknowledge concerns, focus on solutions, set boundaries/expectations, and seek support and feedback when needed.
About You
* Experience in handling difficult conversations in a target-driven environment
* Resilience, empathy, and adaptability
* Excellent written and verbal communication skills
* Strong negotiation abilities
* Proficiency in Microsoft Outlook and managing multi-channel communications
What We Offer
* Competitive salary + up to 10% annual bonus
* Annual Cost of Living review
* 23-25 days holiday allowance + 11 statutory days, with options to buy more
* Career progression and development opportunities, including internal courses, mentoring, external networking, and year-round learning
* Enhanced maternity and paternity pay
* Family-friendly policies
* Health care, sick pay, and award-winning wellbeing programmes
* Wellbeing fund for activities like gym memberships, reflexology, etc.
* Sports club, social club, and virtual gym membership
* Free flu jab, cycle-to-work scheme, volunteering days, and more
If you are energized by the energy transition, we encourage you to apply online. After the vacancy closes, we will review all applications and contact candidates for the next steps. Good luck!
Skills
* Credit Control
* Resilience
* Communication (Verbal and Written)
* MS Office
* Negotiation
Benefits
* Performance Bonus
* Pension Fund
* Paid Holidays
* Medical Aid / Healthcare
* Laptop
* Career Development
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