Job summary
Homecare & Procurement Officer
Department: Pharmacy
Band 4 £27,485 - £30,162 per annum
Full-time 37.5 hours per week, all MKUH roles will be considered for flexible working
Are you a strong communicator that can lead a team to deliver an excellent patient-centred service? Do you have experience and/or knowledge of Pharmacy Homecare operations?
We are looking for a Homecare and Procurement Officer to join the Pharmacy department. This role is primarily focused on overseeing the day to day administrative and operational responsibilities of the Pharmacy Homecare Service, which support over 2,500 patients receiving medicines at home. You will coordinate with homecare providers, ensure accurate service records, support stock control, and manage billing processes to help maintain a smooth, cost-efficient, and patient-focused service.
The successful candidate will have strong leadership skills, excellent attention to detail, and communications skills. While primarily the focus is on Homecare, the post holder will also provide support to the Pharmacy Procurement team. This will include liaising with suppliers, assisting with stock ordering, and ensuring compliance with contractual purchasing agreements.
Please note candidates who have applied in the last 3 months do not need to reapply.
Interview date: w/c 20 October 2025
Main duties of the job
* To provide a comprehensive and efficient daily homecare and procurement service to the trust developing and updating services, following all legal and departmental practices including Standing Operating Procedures (SOPs), MHRA Rules and Guidance for Pharmaceutical Distributors, COSHH, Lifting and Handling Regulations and all Trust Policies and Procedures.
* To assist the Chief Technician and Pharmacy Business Manager with development of cost improvements to the department and trust.
About us
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a district general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards - a new ward block featuring two 24-bed wards - and the recently approved Women and Children's Centre, set to open by 2030.
Job responsibilities
Operational:
* Receive correspondence and queries for the Homecare team and prioritise for action and respond to those of a routine nature
Management:
* Provides day to day supervision and coordination of homecare staff.
Reporting:
* To produce performance data in graphical form, related to the Homecare team, as required for adherence to local and regional KPIs and to support future development of performance measures as required
Quality:
* To co-operate with staff in other disciplines to help ensure the safe, effective and economic use of drugs
Person Specification
Qualifications and knowledge
Essential:
* A minimum of 4 GCSE passes or equivalent incl. English Language and Maths.
* Basic Computer Skills or RSA level 1 or equivalent.
* Knowledge of importance of confidentiality.
* NVQ level 4/BTEC or equivalent knowledge and experience in pharmacy practice
Desirable:
* Knowledge of clinical or medical terms and issues.
* Prescription Validation and Clinical Screening Programme or working toward qualification
Experience
Essential:
* Relevant experience of working in a large organisation.
* Excellent experience of using a wide range of IT packages including Microsoft Office.
* Excellent experience of taking minutes of meetings.
* Excellent experience of working within a customer services environment. Excellent attention to detail and analytical skills
Desirable:
* NHS experience.
* Experience of working with or managing databases.
* Experience of working in a health care environment
* Experience in healthcare billing
Skills
Essential:
* Be able to manage a case load of work and coordinate day to day activity
* Good IT Skills in relation to word processing, spread sheets and excel
* Good use of initiative
* Well-developed organisational skills
* Good people skills
* Strong communication and interpersonal skills
* Ability to work under pressure and meet deadlines
* Excellent prioritising skills
Personal and people development
Essential:
* Polite and courteous
* Professional attitude
* Initiative and common sense
* Self-motivated and team player
* Commitment to personal development
* Be able to direct others
Communication
Essential:
* Good communication skills in relation to telephone technique or written work
* Be able to delegate workload amongst the team
Desirable:
* Manage conflict within the team
Specific requirements
Essential:
* Able to perform the duties of the post with reasonable aids and adaptations
* Polite and courteous
* Professional attitude
* Initiative and common sense
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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