Job Description
Collections Advisor Job
Location: Crownhill, Milton Keynes / Hybrid
Salary: up to £30,000 PA
Hours: Monday–Friday 8:30am–5:30pm, plus 1 in 4 Saturdays (9am–1pm)
Benefits:
* 26 days holiday + your birthday off (increases to 30 with service)
* 10% discretionary bonus (based on personal and company performance)
* Vitality Health cover
⭐ Must have previous collections experience.
Our client is looking for someone who can engage with customers over the phone, support them through financial difficulties, and help bring accounts up to date — all while ensuring full compliance with FCA regulations.
Key responsibilities include:
* Making inbound and outbound calls to resolve overdue accounts
* Setting up affordable repayment plans
* Providing fair, tailored solutions for each customer
* Following internal policies and FCA guidelines
What you’ll bring:
1. Previous experience in collections (telephone-based)
2. Excellent communication and problem-solving skills
3. Strong attention to detail and time management
4. A positive, team-focused attitude