At Mail Order Online, we are a vibrant and bustling company that shines during the festive season with our successful Christmas brand, WeRChristmas. We are committed to providing top-notch services and products to our valued customers. We are currently seeking an enthusiastic and experienced Customer Service Supervisor to join our team, ensuring smooth operations during the busy period and year-round.
As a Customer Service Supervisor, you will play a crucial role in maintaining the highest standards of customer service. You will work closely with another supervisor to oversee and support our team of temporary staff, ensuring they deliver exceptional service to our customers. Your leadership and organisational skills will be key in managing the increased workload and maintaining a positive and efficient work environment.
Key Responsibilities:
* Supervise and coordinate the activities of the temporary customer service team
* Train, mentor, and support temporary staff to ensure they provide excellent customer service
* Monitor team performance, providing feedback and guidance to ensure high standards are maintained
* Handle customer inquiries, complaints, and escalations promptly and effectively
* Ensure all customer interactions are handled professionally and in line with company policies
* Collaborate with the other supervisor and management team to streamline processes and improve efficiency
* Assist in the development and implementation of customer service policies and procedures
* Foster a positive and collaborative team environment
Qualifications:
* Proven experience within a customer service role
* Strong leadership and team management skills
* Excellent communication and interpersonal abilities
* Ability to handle high-pressure situations with a calm and professional demeanour
* Strong problem-solving skills and attention to detail
* Proficiency in using customer service software and systems
* Flexibility to work extended hours, including weekends and holidays, during the busy Christmas period
Job Types: Full-time, Permanent
Pay: £26,500.00-£28,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
* Sick pay
* Store discount
Work Location: In person