NEC Application Support Analyst / NEC Specialist
A fantastic opportunity has arisen for an NEC Application Support Analyst / NEC Specialist to join our Manchester based housing firm on a permanent basis.
NEC Application Support Analyst / NEC Specialist
Summary:
As an Application Support Analyst, you will take ownership of the NEC Housing software portfolio, ensuring the system is performant, fully supported, and always meets business needs. You will report to the Lead Applications Support Analyst and collaborate closely with our IT Service Desk, in-house squads, Product Owners, and suppliers.
NEC Application Support Analyst / NEC Specialist
Key Responsibilities:
* Provide second-line support for NEC Housing applications, escalating to suppliers or in-house squads for third-line support where necessary.
* Work closely with suppliers to manage and resolve third-line incidents and ensure delivery against SLA.
* Take ownership of priority incidents, ensuring they are resolved efficiently.
*Contribute to internal and external service reviews and maintain the application roadmap.
NEC Application Support Analyst / NEC Specialist
Attributes/Skills:
* Experience of working on a busy and demanding Application Support Environment
* Proven experience in implementing or supporting NEC Housing software within Housing Associations or Local Authorit...