Service Desk Engineer (1st line)Oxford - OnsiteUp to £26k + BenefitsJoin a multiple award winning Microsoft Solutions Partners who have gained credible praise for their commitment to customer satisfaction across the UK.As a personable and dynamic Service desk Engineer you will be based on site in Oxford, providing top-notch 1st / 2nd line support and contributing to the success of the service delivery team.As the successful Service Desk Engineer you will have:Experience as a ServiceDesk engineer (1st line level) supporting SMEs.Windows Server 2016 and Windows 2019Windows 10Active DirectorySharePoint 365Office 365Excellent communication and problem solving skillsKnowledge of the following:Basic Understanding and troubleshoot issues, using: MS Windows Server 2016 / 2019 and Office 365 based emailPC/Server Hardware; diagnose and upgrade, both hardware and firmware on PC’s – understanding of Raid configurations, iLO, on servers.Active Directory – configure new users, new OU’s, configure sites and services, resolve issues.DNSFirewallsAs the successful Service Desk Engineer you will be responsible for:Provide technical software, hardware and network problem resolution onsite to client.Performing problem diagnosis and guide users through step-by-step solutions in a desktop support-based environment.Logging and investigating customer ticketsEnd to end ownership of a customer ticket, escalating to the ServiceDesk as necessaryManaging and working to internal and customer SLAsCreating and maintaining documentationIf you are an experienced Service Desk Engineer (1st/2nd line) looking to embrace a new role that will take your career to the next level, then this role is worth considering.Please do click ‘apply’ now.Get in touch with Kerry Foreman - 07495306696 | kerry@clouddecisions.co.uk | Kerry Foreman | LinkedIn