Job Title: Customer Service Operative (CSO) – Domestic Gas Department Location: Cheam (Call Centre-based) Hours: Monday – Friday, 8am – 6pm 1 Saturday/month (rota) Nuco Solutions are currently recruiting for a Customer Service Operative (CSO) to join our client's busy and supportive Domestic Gas team. Based in a call centre, you'll play a key role in ensuring customers and engineers receive a high-quality, professional service across multiple contact channels – including phone, email, and live chat. Role Responsibilities * Deliver exceptional customer service, always aiming to get it right the first time * Handle inbound calls from customers, engineers, and clients, scheduling appointments in line with contract requirements * Manage engineers’ diaries and book service visits * Approve engineer timesheets and provide administrative support to the gas department * Monitor and action escalation reports to ensure prompt resolution of issues * Contribute to the smooth running of the department through effective team collaboration Requirements * Experience in a busy call centre or customer service role * Gas or home maintenance experience is a plus, but not essential * Calm, composed, and professional phone manner, especially under pressure * Strong written and verbal communication skills * Excellent organisational skills and a proactive approach to work * Ability to take initiative and demonstrate a strong work ethic * Understanding of delivering best value and driving continuous improvement Benefits * A stable and supportive working environment * Strong culture of internal progression and long-term career development * Role-specific training and ongoing learning opportunities * Mental health support and awareness initiatives * Cycle-to-work schemes to support a healthy lifestyle * Annual leave entitlement increases after 5 years of service * Open-door management policy * Excellent staff retention and a welcoming team atmosphere